Best Buy offers a wide selection of products and competitive prices, making it a popular choice for many shoppers. Customers appreciate the variety available, especially when comparing differences in products like monitors and ranges. However, experiences with customer service vary. Some reviews mention being ignored by staff or waiting a long time without receiving assistance, which can be frustrating. On the other hand, there are positive accounts where staff members are friendly, knowledgeable, and helpful, providing good service when approached. In some cases, customers had difficulties with store policies or online processes. For example, one customer was told benefits wouldn’t apply to their first purchase, which caused confusion, but a helpful employee was able to resolve the issue. Others faced problems with canceled orders or lack of clear information about services like phone activation, suggesting that better communication and in-store assistance could improve the experience. Overall, while Best Buy is praised for its product selection and prices, shoppers recommend doing research beforehand and being prepared for possible service delays or lack of immediate help. Some customers left satisfied with assistance received, but many advise calling ahead or shopping online to avoid potential issues at the store.
Visited to get a Jitterbug phone for my mother. Turns out, they no longer do the activations in-store for the Jitterbug. Calling from home for activation was easy enough, however Best Buy may want to note this on their website to save people a trip, and recommend ordering the phone online.
February 2025
You could have asked if I needed help as I was standing there looking around for what I needed while employees walked on past me.
January 2025
Normally Best Buy for me is a decent experience. Unfortunately at this location, I drove an hour to go pick up my item only to be told it was canceled. They could have just sent me an email beforehand and saved me time.
