CVS Health is conducting coronavirus testing (COVID-19) in select states. Tests are limited to eligible individuals, and minors under 16 must be accompanied by an adult. The company offers both lab testing and rapid testing, though high demand may cause lab delays. Customers have had mixed experiences at CVS locations. Some have reported issues with prescription processing and mistakes made by the staff. However, others have been pleasantly surprised by the sale prices, which they found to be better than big box stores. Customers have also praised the friendly and helpful staff, with one manager in particular, Miguel Martinez, being singled out for his excellent customer service. On the other hand, one customer had a negative encounter with an employee named Tracy Jankans, who was described as rude and argumentative. This customer contrasted Tracy's behavior with Miguel's, stating that he is a "model manager" who provides "much needed stability and kindness" to the store. Overall, while CVS has had some issues, the company also seems to provide good value and customer service in many cases, particularly when employees like Miguel are on hand to assist customers.
Tuesday, July 23 .6:35pm the person on the window drive-through Bad bad customer service. I don't know what's wrong with these people. I think if they have a gun they will kill you if you ask for your medicine that is not friendly.
July 2024
I’m considering changing pharmacies. This location always seems to be very slow when rx is to be filled. Drive thru always takes over 15minutes with 1-2 cars in front of me. I just don’t understand how it takes that long. It’s either ready or not right? I could be wrong but it seems a little too long.
July 2024
Tripped and fell over an almost empty display pallet located at the end of an isle. I was offered help up but no report was made and casher said it was up to the manager to fix. I did not see a manager and there was no place to call on Saturday to speak with someone.
