Mayo Hospital Outpatient Pharmacy is a convenient and accessible location close to home, offering friendly service and knowledgeable pharmacists who are willing to answer questions by phone. One standout employee, Mitchell, received high praise for his exceptional assistance in resolving a complex pricing issue related to a long-term medication. He promptly escalated the concern to the Rochester office, helping to clarify an inconsistency that could have affected ongoing care, demonstrating their commitment to patient support. The hospital is also recognized for providing highest caliber care, especially for breast cancer patients, with staff who treat each patient with genuine empathy. Patients feel cared for during procedures and recovery, thanks to the dedication of nurses and doctors who prioritize professionalism and compassion. In emergency situations, the facility has a newly built, beautiful environment that adds a calming atmosphere during stressful times. Staff members, including nurses and receptionists, are described as kind, helpful, and attentive. Security personnel, however, received mixed reviews; while generally professional and caring, some concerns about unprofessional behavior and a lack of de-escalation training were noted. Security staff are seen walking visitors in and out respectfully, but there’s a call for better training and use of body cameras to improve interactions. Overall, Mayo Hospital offers a well-maintained, friendly, and professional environment, with dedicated staff across outpatient, emergency, and inpatient services. Despite some staffing challenges in the emergency department, the staff’s kindness and dedication leave a positive impression on patients and their families.
Nice and convenient for us as it is close to home. Service is always friendly and pharmacists will usually take your call by phone with any questions you may have.
February 2024
Highest caliber care for Breast Cancer. Each associate nurse and doctor treats each patient with truly unique empathy. They make each procedure and recovery unique to you and go to every extreme to assure the utmost professional care
December 2023
My wife spilt her head open at our family Christmas Air BnB and the entire staff from the receptionist, to the nurse(s), the resident Maggie, to the attending were absolutely wonderful. Couldn't have asked for a better experience during something so negative. We appreciate you all!
