Metro by T-Mobile offers unbeatable prepaid plans and 5G phones from Apple, Samsung, and OnePlus. The staff provides phenomenal and great customer service, described as friendly, polite, knowledgeable, and very kind. Employees walk customers through the best prepaid plans with unlimited talk, text, and data, and help with changing service or getting a new phone. They work at a very quick pace, give multiple solutions to problems, and make it a mission to ensure customers leave with no issues. The team is knowledgeable about phones and competitor pricing, helping customers find great options and take advantage of current promotions, often at a great cost. Customers report receiving the best service and being very excited with their experience.
Came in for my kids upgrade on their tablets. Melanie and Kendar were AWESOME! they made the process so smooth. They were both able to clarify in details to all my questions. BY FAR THE BEST CUSTOMER SERVICE FROM THE BOTH OF THEM!!! Not only did I leave as a happy customer but my kids did so as well ☺️
April 2025
Muhammad is a very great worker! He helped my daughter change her chip at a very quick pace and was very kind to us. He gave multiple solutions to if our problem wasn't solved by tomorrow. He was quite knowledgeable and overall a great help!
February 2025
Very helpful and courteous! Thank you so much, Mohammed!
