MinuteClinic at CVS offers a generally positive experience for those seeking quick and convenient healthcare and pharmacy services. Patients have praised the staff for being friendly, polite, and caring. Practitioners like Arlene are noted for taking the time to explain treatments and providing kind, respectful care. The process of scheduling appointments, checking in, and receiving treatment is described as easy and efficient, making visits smooth and straightforward.
However, some reviews highlight challenges with the pharmacy, such as long lines, wait times, and occasional issues like drive-thru closures. Patients recommend being respectful, showing up early, and checking prescriptions carefully to avoid delays. Weekend pickup times can be unreliable, with prescriptions often not ready as promised. Despite these pharmacy concerns, the staff’s friendliness and professionalism help improve the overall experience.
Overall, customers appreciate the caring treatment from practitioners, especially Arlene, and value the ease of appointment scheduling. While pharmacy service can be inconsistent, the positive interactions with staff and the quality of care make MinuteClinic at CVS a location worth considering for healthcare needs.
We have seen the NP Arlene on several different medical situations and she really is fantastic! She spends time with us and listens to our concerns.
July 2026
The RN at the CVS Minute Clinic in North Valley Parkway in north Phoenix, Ms. Arlene Norton is outstanding. Caring, efficient and professionally thorough.
July 2026
Arlene was amazing at the minute clinic. Wish she was my PCP. Very well informed, professional, and kind. Will absolutely be coming back next time I need to go to an urgent care.
