O'Reilly Auto Parts in Phoenix, Arizona, is dedicated to providing excellent customer service and a wide range of auto parts, tools, and accessories. Located at 9835 North 19th Avenue, the store offers valuable services such as free battery testing, wiper blade and bulb installation, and Check Engine light testing. Customers appreciate the friendly and attentive staff, who go the extra mile to assist with their needs. Tim has received particular praise for his exceptional help, guiding customers through purchases and providing the best prices without making them feel uncomfortable. He has even assisted with installations, ensuring everything works correctly. Alex is also noted for his courteous service and thoroughness in replacing front bulbs. With a commitment to quality service and a free Loaner Tool program, O'Reilly Auto Parts is a reliable choice for those seeking automotive assistance.
My car battery died at this location and the associate Tim was a tremendous aid in getting my van back up in running! His expertise and commitment to service but my family and I on the right foot!
March 2026
It's often frequented by people who don't speak English very well, and the vendors are generally accommodating. However, at a certain point, something... I don't know how to describe it, well, they don't treat everyone the same.
September 2025
Parts providers are numerous and abundant throughout the valley, what separates this establishment from the others is the genuine level of customer service. The staff showed a profound interest in my needs, making my problem into their problem and solving it quickly with a high degree of professionalism.
