O'Reilly Auto Parts store #3796 in Phoenix, Arizona, offers a wide range of auto parts, tools, and accessories, along with free store services like battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store also resurfaces brake rotors and drums. Customers appreciate the helpful and friendly staff, with many mentioning excellent customer service. Employees are often praised for their willingness to assist, whether it's changing batteries in key fobs or testing car batteries. One staff member was highlighted for providing quick, free battery replacement under warranty and ensuring customer safety. The store's helpfulness extends to guiding customers through engine issues and offering assistance with parts and tools. For those needing special tools, the free Loaner Tool program is available with a refundable deposit. Many customers feel confident returning for their car needs due to the consistent helpfulness and kindness of the employees. The location’s staff make the experience easy, especially for customers with neurodivergent conditions like autism and ADHD. Overall, O'Reilly Auto Parts in Phoenix is known for great customer service, knowledgeable employees, and reliable support for all automotive needs.
Ross was super helpful and kind. He helped me find my account and replaced my battery for me. Thank you!
April 2025
Ross was friendly and super helpful. Glad I stopped by this location.
April 2025
The ladies behind the counter were really nice.. genuinely nice, helpful & more importantly patient with me, unlike Autozone, which I'm NEVER going back to
