U-Haul Moving & Storage of Biltmore offers a variety of services for local and long-distance moves, including truck rentals, trailers, cargo vans, and self-storage. Customers appreciate the courteous and prompt staff, who are ready to answer questions and assist with the rental process. Many reviews highlight the friendly and helpful nature of the employees, making the experience smooth and enjoyable. The facility is noted for being neat and well-organized, contributing to a straightforward process for both renting and storing items. However, some experiences differ, with one customer expressing dissatisfaction regarding the quality of moving supplies and the attitude of a staff member. They felt that the service did not meet their expectations and criticized the level of customer care they received. Despite this, others, including a customer who had a positive interaction with a staff member named Tim, felt well taken care of and indicated they would return in the future. Overall, U-Haul Moving & Storage of Biltmore has a mix of experiences, with many customers enjoying great service while others encountered challenges.
I rented a truck today for my move and had the best customer service. Nathan is awesome and assisted me from start to finish. Thanks Nathan!
August 2025
Manager and employees were super helpful and kind, vehicle was clean and they helped me resolve a massive issue! Thanks again for your help and caring with everything today
July 2025
Staff is very friendly, used their storage services for a couple of months and never had any issues. They also always worked with me if i had any issues regarding payment. Very pleased with their efforts and customer service!
