The Verizon store in Phoenix offers a variety of services for mobile, 5G home internet, and business needs. Customers can visit the store or order online for convenient pickup, free 2-day shipping, express lockers, or same-day delivery where available. Customers praise the store for its excellent customer service and helpful staff. One customer shared that although their service was not activated online, the staff worked for hours to resolve the issue and successfully completed the porting process, going above and beyond expectations. Another reviewer highlighted Vanessa’s outstanding assistance during a phone upgrade, noting her patience and skill in fixing a broken, glitchy phone. The staff is described as attentive, professional, friendly, and bilingual, making the experience easy and pleasant. Many customers appreciate the knowledgeable team, who quickly and courteously solve problems and answer questions. Overall, the store is seen as a place with excellent service and dedicated staff who strive to meet customer needs and ensure a positive experience.
24 years a Verizon customer. Sure, their phone support sucks, but everyone's does. The phones normally work, even in areas others don't. Sadly, occasionally you have to deal with customer service. There the shine goes dim. Very dim.
March 2025
Very helpful staff got me in and out in under 5 minutes.
May 2024
Martie was professional, efficient, and a wonderful conversationalist. It was one of the best hair cutting experiences I’ve had as an adult and I will definitely be returning. I could not be happier with the service I received and can not speak highly enough of the talent they have at this location.
