The Verizon store in Phoenix offers a variety of services for mobile, 5G home internet, and business needs. Customers can visit the store or order online for convenient pickup, free 2-day shipping, express lockers, or same-day delivery where available. Customers praise the store for its excellent customer service and helpful staff. One customer shared that although their service was not activated online, the staff worked for hours to resolve the issue and successfully completed the porting process, going above and beyond expectations. Another reviewer highlighted Vanessa’s outstanding assistance during a phone upgrade, noting her patience and skill in fixing a broken, glitchy phone. The staff is described as attentive, professional, friendly, and bilingual, making the experience easy and pleasant. Many customers appreciate the knowledgeable team, who quickly and courteously solve problems and answer questions. Overall, the store is seen as a place with excellent service and dedicated staff who strive to meet customer needs and ensure a positive experience.
Boris was amazing. He helped us with our phone upgrades and explained everything clearly and thoroughly
July 2026
Great customer service from Alejandro went above and beyond to get me to transfer to Verizon great communication and excellent customer service to help customers and make things easier and smooth highly recommend asking for Alejandro !
July 2026
Helped me out and took me away from AT&T… JC was the one who helped me… quick and efficient
