Verizon provides a range of services, including mobile, 5G home internet, and business solutions. Customers can visit their store in Phoenix for assistance or use the online platform to schedule appointments and place orders, with options for in-store pickup or free shipping. Many customers have praised the staff for their helpfulness and knowledge. Representatives like Marcus, Lily, Macy, and Mabel have been noted for their polite and efficient service, making visits to the store pleasant experiences. However, some customers have mentioned concerns about pricing, feeling that the services are overpriced compared to other providers. Despite this, the overall customer service has received positive feedback, highlighting the team's commitment to assisting customers effectively.
Just left the Verizon store and I wanted to thank Marcus and Lily for making the visit quick and painless!!! They were so kind and helpful... it was such a pleasant experience. Thanks again Marcus, you're a rock star!
March 2024
I've had good experiences here. I recently traded in my wife's phone since hers was having problems. The fellow that helped me was very polite and helpful, and made sure I got the best deal available.
January 2024
Been with Verizon 20 years. That should say enough
