Sadly, customer service is not important here, only excuses. Came to make a simple change to a minor account and was turned away with excuse after excuse, and told that an appointment was required when staff were available to simply record our 3 signatures.
August 2023
The operations manager Brittany is amazing and very helpful. There was a disgruntled and extremely disrespectful customer she had to deal with, I commend her so much for keeping her composure and helping her teller out. Very impressed, give her a raise!!!
June 2023
This branch should get Zero stars if possible! You can't close my account while I am IN your bank? This is insanity. This branch has robotic tellers with no customer service skills or personality. The branch is sad and sterile. Go up the road to Desert (real people who understand courtesy and politeness and basic competence).
