I mostly shop West Elm online, it was nice to go in and touch different things and feel the quality and see the sizes of things in person. Staff was friendly, greeted me, asked if I needed help but wasn't pushy and let me wander around on my own.
August 2023
this is a nightmare of a company, it took over 8 months to receive my items and i finally received damaged items. customer service is awful.
June 2023
Spent 20 minutes looking for new bedding. All employees gathered at the front, no one ever spoke to me the entire time I was there. All the bedding I was looking at said 15% off. Finally picked bedding and went to the front to find out nothing on those shelves was on sale. Misleading and terrible service.