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“I went to a couple of different banks including mine to apply for a HELOC. Was turned down at all except here at Desert Financial.
The staff was very helpful especially Danielle Delaney. Now I can finish my home project.”
“Today we visited with Julian Dupraw-Church at the National Bank of Arizona in Prescott Valley, Arizona. She assisted us a year or so ago and we were so impressed with her services, we made another appt. with her for today. I have POA for my brother as he has had a stroke and needs assistance with such things as his banking. He can be short tempered because of his short term memory loss. She exudes such kindness in helping us and has the patience of a saint all the while exhibiting professionalism and knowledge of the tasks at hand. It seems that in many cases these days, customer service is a thing of the past. But Julian really takes the time to solve our banking issues. She is an asset to this bank and we just wanted to acknowledge how much we appreciate her helping us. Yours, T. Rogers”
“Stellar customer service.
Beyond stellar. I wrote a check out of a closed account and they called me and made it good by switching to the current account! Magnificent!!!”
“The best bank ever! The 3 branches in Prescott and Prescott Valley are amazing. Their employees treat you like you are family. I have a few accounts with them and any time I have questions regarding anything they always have answers right away. If we have any issues they are resolved quickly. They care about you as a individual person not a number. I have had accounts at ALL the large banks ( not any more) and Foothills Bank will and is my favorite . It has become the place were I trust because honesty still exists at Foothills. It’s been a place for a 61 female to rant and rave about to everyone new that moves into town.Thank you Foothills Bank,You rock!AnnAlias Annabananna of Arizona”
“I wanted to give a shout out to Alexus at the Prescott Valley branch. She is the best MSR CU West has. We both worked in a credit union and know what good service is supposed to look like. A couple of weeks ago we came in with a sizable cash deposit. She was quick, accurate, efficient and helpful. She also told us we could move our checking to one with a higher interest rate and did it for us in a couple of minutes. We always look for Alexus when we come in to the PV branch. She is an asset to the credit union. Thanks, Alexus!”
“Great service, great app, good credit card programs, people are friendly, helpful and respectful, very neighborly! Wish I had checked them out sooner...they are ranked in the top 10 in the WORLD as far as integrity and safety as far as assets and customer services! Our bank forever! ?”
“I have had an excellent experience. They helped me with some notary services and I was so impressed with the people and service that I left OneAZ without any hesitation to become a chase customer. In addition they give veterans and service members a very good deal.”
“It amazes me that this location has such bad reviews. I had financial needs as we are purchasing a home. Nanette noticed right away that we were not benefitting as much as we could be from our savings and took the steps to make the most of our money. Her follow up is to be commended. When you walk into this branch it is nice to be greeted with a smile. Angel was also able to step up and get us exactly what we needed on very short notice. And thank you Stephen for making sure my message got where it needed to be.”
“It amazes me that this location has such bad reviews. I had financial needs as we are purchasing a home. Nanette noticed right away that we were not benefitting as much as we could be from our savings and took the steps to make the most of our money. Her follow up is to be commended. When you walk into this branch it is nice to be greeted with a smile. Angel was also able to step up and get us exactly what we needed on very short notice. And thank you Stephen for making sure my message got where it needed to be.”
“Recently had a fraud alert on my debit card and Chase had to issue me a new debit card. I had to go to the bank to get cash out for the holiday weekend until I received my new card. Lorna was so kind and went above and beyond to show me how Chase had already assigned me a new debit card and how I could use it on my Google Paywallet through contactless...What great info this was! Thank you Lorna!”
“Overall great experience.
After spending nearly a decade with another bank, I had a horrible experience which caused me to switch banks. I called in an set up an appointment to start a new account, I was taken back start 30 minutes early, and even finished up about 30 minutes earlier then expected. My banker exceeded expectation even assisting me in setting up online banking and digital wallet on my phone. Amber Sandoval, was my banker. She was very friendly, personable, efficient, and good at her job. Great customer service.”
9AM - 5PM
7490 E State Rte 69, Prescott Valley
Banks
“Amanda Martinez was the best experience we ever had in opening up an account at any other bank. It was our first time using Bank of America. We are going to be transferring all of our accounts with them because of Amanda. She was very helpful, fast, to the point! We just loved her! Thank you so much!”
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“Jasnia helped me open a checking and savings account and was very Profesional and made me feel very comfortable. She also helped me set up my account for my phone. I am 64 yrs old and not that knowledgeable about my phone. She was extremely helpful to all my needs.”