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“I had a wonderful experience at London Gold in Scottsdale! Carrie Ann Waltman helped me find the perfect pair of diamond earrings, and I couldn't be happier with my purchase.
She was incredibly knowledgeable, patient, and never made me feel pressured. She took the time to answer all of my questions, explain the different options, and helped me choose earrings that were exactly what I was looking for.
The quality of the jewelry and the level of customer service were both exceptional. If you're looking for a jeweler you can trust, I highly recommend London Gold—and be sure to ask for Carrie Ann. She made the entire experience enjoyable and memorable. Thank you!
PS ~ Maxwell loved it too!”
“Oliver Smith offers a stellar selection of timepieces and more importantly world class service. They have always made me feel welcome since my first purchase there and have earned a lifetime client because of this. If you're looking for a mechanical timepiece in the Scottsdale/Phoenix area do not hesitate to visit their flagship store or their boutique at Fashion Square.”
“I had an absolutely amazing experience at Hamra, all thanks to Patrick! His service was outstanding and highly professional. This is actually my very first luxury watch! I highly recommend visiting Hamra to check off your wishlist—you definitely can't go wrong with Patrick!”
“I just ran in before I had to catch a flight to have some quick repairs done on bangles and Caden Darrow was not only fast and efficient, but so kind and fun—made my day! E.D. Marshall always come through for me, even in a pinch! -Keri Noel”
“I worked with an associate to purchase a watch remotely and have it sent to me. This went very well. Before it was picked up by the shipper, I politely asked if the order could be cancelled. I was reminded of their no refund policy. I was hoping that because the watch had not been shipped, they could show some goodwill and cancel the order. No luck. They are very rigid with their policy and are not willing to provide the level of service you might expect from a trusted retailer. Keep this in mind if you ever need to work with them.
Update: I managed to make it to the Scottsdale boutique in person to look at strap options for my watch. While I was there, the manager, Jared, approached me and asked what he could do to make my experience better, even offering a refund because at the time of my request I had not received the watch. While I declined his generous offer because I was satisfied with the watch, he did go the extra mile and offer me some other options to enhance my purchase. I sincerely appreciate his effort and commend both him and the associate, Ashley for their excellent customer service.”
“This the second time finding this little gem in old town Scottsdale.
It’s a family business (father and son) 1 block off of the main square.
Unlike the other jewelry stores in the area, they don’t seem to play the high low game (1,000 - 40% today = 600) there prices are reasonable from the start. I felt good buying from them. It’s fun to buy and they help you have fun. Next time I’m in Scottsdale and I need some jewelry, Im going there.”
“Great watchmaker's shop. Picked up a vintage Omega freshly serviced for a good price with about 20 to 30 watches on consignment. Citizen, Bulova, and some others. They do repairs and service, but there is a decent queue, but they have 2 or 3 watchmakers so a good place to support. Also, a must visit if your into clocks with contemporary clocks to old Ansonia clocks.”
“I had a great buying experience with The Relux. I found a bag I loved and we were able to agree on a very good price. The bag was shipped nearly immediately and arrived across the country in 3 days…on the week of Christmas! The bag was in even better condition than expected and arrived with the authentication papers. I will absolutely be looking here for luxury purchases in the future.”
“Just leaving the store after picking up our wedding rings. Their customer service is unmatched along with their quality and pricing. Justin and Brent absolutely ROCK! (Pun intended)”
“My wife and I have shopped at AMI for over 3 years now for multiple special occasions. Indra always makes it a great experience. We always get exceptional customer service and a fair price. Highly recommend.”
“This is the place to go to find new treasures and sell old ones! They move inventory fairly quickly, so there is always something new to buy. Excellent selection of jewelry and purses. They also give a fair price when purchasing your pawn items. Melissa is great to deal with and very cheerful. I highly recommend AZ Jewelry and Loan!”
“Frank & his team at Isaac are top tier in all they do. My wedding ring, purchased at a jeweler on the East Coast, was damaged & I chose Isaac to repair the ring. Frank was extremely professional, knowledgeable & polished in recommending the best game plan to not only fix the damage, but to make my ring more durable for the future. When I received my repaired ring back, not only did it look more beautiful with the small changes he made but he also reassured me with his explanations that my ring was in fact in better shape than even before it became damaged. My husband and I look forward to trusting Frank & the team with all of our future jewelry needs based on the trust he has created. Thank you again to Frank & your lovely staff.”
“Citabria (most likely mispelled,) Jackie and Vivian are the best! Walking into a pawn shop to get money is never easy but they never make you feel bad or like a loser. All of them are kind, helpful & friendly. I will always go there & when I heard the new manger Mark was gone I couldn't be happier! He was not friendly & always had a snarky comment to make you feel bad. Keep up the good work ladies!”
11AM - 6PM
7014 E Camelback Rd #1117, Scottsdale
Watches
“WOW! This place is amazing! I wanted to get my wife a gift for our anniversary. Cesar was incredible! Customer service was amazing! Everyone is extremely knowledgeable and passionate. I honestly can’t say enough nice things about IWC. They have honestly become one of my favorite brands. Check them out you will not be disappointed.”
11AM - 5:30PM
7014 E Camelback Rd #1117, Scottsdale
Watches
“Just wanted to share about the amazing service I received at the Breitling Boutique in Scottsdale, AZ. I went in for a minor concern with my Avenger GMT and wound up buying a Navitimer. Tony Macaluso took time to explain a lot to me. He helped resolve my issue, swap a band on another Breitling and took the time to talk. It was like buying a timepiece from a friend. Would definitely recommend this boutique. ????”
“I just got a watch and had no clue how to work it or get it adjusted. I brought it to this store and the people inside were so welcoming and helped me through all of it with adjusting the size and showing me how to properly set the time!”
“Bvlgari is a beautifully designed boutique that feels refined, elegant, and thoughtfully curated. The space itself is stunning — warm tones, dramatic lighting, and carefully framed displays create an atmosphere that feels both luxurious and inviting.
The jewelry is presented with a sense of artistry, allowing each piece to stand out while still feeling part of a cohesive, elevated environment. The store feels calm and intimate, making it easy to slow down and appreciate the craftsmanship and detail.
A wonderful destination for those who appreciate fine design and luxury in a setting that feels sophisticated, serene, and visually striking.”
“⭐️⭐️⭐️⭐️⭐️
Stopped in for my first time today.
The selection was impressive.
The customer service was fantastic.
Purchased a couple cigars that were recommended.
Enjoying one right now and I am pleased.
I will definitely be returning.
Well done Cigar King team.
Thank you.”
10AM - 5:30PM
7014 E Camelback Rd #1092, Scottsdale
Watches
“This store is amazing ! My family has bought three watches here so far and every time Derek provides top notch customer service ! Great selection ! Fair pricing ! Love this place !”
11AM - 5:30PM
7014 E Camelback Rd #1117, Scottsdale
Watches
“I had an incredible experience working with Cecelio! His expertise and attention to detail made selecting the perfect piece a memorable and enjoyable process. He took the time to understand my preferences and selected options that matched my vision perfectly. The consultant’s knowledge of the time pieces & metals, along with his warm, professional demeanor, truly set this boutique apart from the rest. I felt confident in my purchase, knowing I was in trustworthy and capable hands. Highly recommend for anyone looking for an exceptional experience!”
“I have always loved David Yurman and been wearing their pieces for the last 30 years. I took a vintage piece into the store to be serviced because I didn’t want to trust just any jeweler. Unfortunately I was unhappy with the repair. What I can tell you is that I was beyond happy with the customer service I received from the store manager Karen. She is kind and she is good. I know she felt bad about my repair not going as expected and made sure she did everything in her power to right the wrong. I ended up speaking to her multiple times in store and in person. Each and every time she was so kind and aimed to see me smile. In the end I am beyond happy with my piece, and in a world where customer service rarely exists anymore, Karen should teach the master class!! Thank you Karen!!!”
“I experienced this shop for the 1st time yesterday, absolutely fantastic experience. Price was good for both of us. He is not only fair and honest, but he makes you WANT to do business with him, I love dealing with genuinely honest businesses (especially in the PM/coin market) thanks again, I had a nice conversation as well, which separated this shop from all the others.”
11AM - 6PM
7014 E Camelback Rd #1200, Scottsdale
Watches
“The customer service at this Montblanc location is topnotch. We have purchased items from this store, as well as come to browse newly offered items. Their staff are consistently friendly, helpful, and knowledgeable of the back story and craftsmanship of each item, be it their pens, watches, or leather goods. We came in recently to have a few links removed from a vintage Montblanc watch, and they happy assisted us. Yes, you can purchase items or have items sent out for service directly online, but it is so worth your time to experience their offerings in person. Thank you for consistently setting the bar for customer service excellence.”
“I have been a customer at this location for years! The only person that stays consistent in this location is Rosanna. As soon as I walk in through that door, she greats me and other clients with her sunshine and kind smile. I have purchased electronics, jewelry, and kitchen tools and she’s willing to help with a smile on her face, in any department. She makes win win deals. I always come to her when I need to buy! Best location, hands down!❤️”
“After having a disheartening experience in The Forum Shops Swarovski location, I figured coming back home to Scottsdale would be the right move.
I was absolutely correct. Everyone, from the manager to the staff and even their trainees, were helpful, knowledgeable, and kind. They helped get my exchanges squared away and new pair of earrings! We’ll definitely be back to this location.”
“Excellent experience. Purchased items have arrived exactly as described, thoroughly cleaned and pristine. If something does not meet your expectations they immediately accept returns, no questions asked. They accept and sell quality items. I've sold items and have received very fair quotes. The staff is helpful, friendly and extremely accommodating. Sabrina and Andrea are wonderful! Fashionphile is extremely particular in authenticating items so you always feel confident you are purchasing the real thing. My experience has been nothing but positive and would highly recommend.”
“Stopped by this Cartier store again after two years, and it was great to see how much the surrounding area has evolved. The storefront still has the same elegant atmosphere, and seeing the latest watch collection in person was a treat. Had a wonderful experience overall! 😎 A special thank you to my assistant Gavin for the outstanding service.”
“Mei is an absolute gem. My mom purchased a ring a few days prior and loved it so much she wanted to get another to compliment it. We went in to get the other one and it just so happened to be my sister’s birthday. Mei helped my mom get her first ring so when we saw her there again we were so excited! She gave us the full princess treatment and we had such good conversation too! Definitely ask for Mei when you go she is just the sweetest angel and is so helpful and kind <3”
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“My experience here was nothing less than pleasant! El is in the right field, she helped me with my transaction and had amazing, positive customer service. She is very knowledgeable and will have you leaving with confidence in your sell or purchase 😊”