AutoZone on W Grand Ave in Surprise, AZ is a leading retailer of auto parts, maintenance items, and accessories. Customer reviews consistently highlight the store's great customer service, with staff described as friendly, helpful, knowledgeable, professional, and expert. Employees are noted for going above and beyond to assist customers. Specific examples include helping to find the exact part, checking the fit, and performing services like battery changes quickly and on the spot. The staff is also commended for being efficient and helpful with warranty issues, educating customers on potential problems, and providing professional advice. Multiple reviews express being very pleased and highly recommend this location for anyone looking for great customer service.
Matthew at this location is amazing! I came in due to a dead battery and he patiently helped ran multiple tests, diagnosed the issue, waited for me to get the correct info for him and replaced it in the extreme AZ heat. If you want helpful, friendly and fast service, this is the perfect location to stop by! Thank you Matthew!
July 2026
Grand daughter works here and if you need anything for your car friendly staff to help..
July 2026
Good not great but good,to me customer service is so important being I have served people all my life it is important to put a peaceful smile on your customer not making it worse
