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“SONIA WAS SOOOOOO AWESOME
I AM TECHNOLOGICALLY SORRY TERRIBLE!! Sonia SPENT SOOO MUCH TIME ON ME & MY ISSUES I CANNOT THANK HER♥️♥️♥️& DESERT FINANCIAL FOR YOUR SERVICE”
“I had the pleasure of being assisted today by Sommer Larson
an exceptional Member Service Specialist who went above and beyond to help me with a few pressing issues. From the moment our conversation began, she was incredibly friendly, professional, and genuinely caring—a rare combination that made all the difference.
Not only was she extremely knowledgeable and efficient, but she took the time to truly listen and understand my concerns. She explained everything clearly, provided solutions, and followed through on every detail with patience and empathy. It was evident that she wasn’t just doing her job—she truly cared about making sure I felt supported and valued as a customer.
Honestly, her service today was so outstanding that it reaffirmed why I’m staying with this credit union. Employees like her are the reason members feel confident, respected, and appreciated. She’s a tremendous asset to your team, and I hope her dedication is recognized and celebrated.
Thank you again for going the extra mile—you made a real difference today!”
“Ernie Velasco is amazing! He helped me to open my own business account, was friendly and very thorough with all the questions I had. Overall great experience and excellent customer service.”
“MidFirst bank at Waddell Rd and Reems Rd offers excellent customer service. From the attentitve tellers to the personal bankers their level of expertise and care is top notch!”
“I really like banking with MidFirst bank. They always welcome you when you come into the bank or through the drive through. They are always quick getting me in and out and I appreciate that.”
“I had an appointment with Ms Alicia S.
And she was so helpful very knowledgeable with all the services desert financial offers. I am now a proud member of DFCU thanks to upbeat positive professionalism. Thank you”
“The staff at the Surprise branch is amazing. Very good customer service, friendly, helpful and they give good sound financial options to choose from. I've never had a bad experience here since we opened our accounts several years ago. I'd highly recommend this branch.”
“Every time I come into this bank, I feel genuinely welcomed. The service is always fast and efficient, and all of the tellers are amazing to work with. I recently met with Heather, the branch manager, about a few of my accounts, and she was professional, knowledgeable, and incredibly helpful in resolving my concerns. I truly appreciate the outstanding customer service from Heather and the entire team. Highly recommend!”
“Fantastic service. I wish I remembered her name but a very kind woman helped me out of a tight spot by exploring options I didn't know I had. Thank you teller-on-the-far-right for going above and beyond even when I was uptight in the beginning.”
“Wonderful group of tellers and bankers. They have been extremely helpful and friendly. We are new to the surprise area and are very happy with this branch. I cannot for the life of me remember the teller's name, we just left there and I was staring right at her name plate (we have a running joke about going grocery shopping for her so she'll know who we are hah) she is just amazing! We'd also like to thank Ryan for his help as well!”
“Shout out to Denise Lynn amabisca! Relationship banker she was very awesome in helping me out. Very professional and greatly appreciate her. I think every Bank should have individuals like herself working and it will make a better world once again kudos!”
10AM - 5PM
14111 N Prasada Gateway Ave, Surprise
Banks
“They really take the time to help with any questions and make you feel like a valued customer. It’s rare to find a bank where the staff actually remembers your name and greets you with a smile every time. I truly appreciate how easy and stress-free they make everything. Highly recommend!”
10AM - 2PM
17049 W Bell Rd, Surprise
Banks
“I’ve been using this bank since I was 16 and had my first job at Dunkin. That was almost ten years ago. The tellers have always been very helpful and kind, even back when I didn’t know what I was doing. I also remember making coffee almost daily for a sweet black-haired woman who seemed to be in-charge of the other employees at this branch, and she even explained how survivor benefits for children with deceased parents works for me due to her experience with it. I thank everyone at this branch, current and former, for their professionalism and kindness.”
Closed
14543 W Grand Ave, Surprise
Banks
“I opened a Flagstar account earlier this year due to their rates, but have stayed due to their customer service. Jessica M. has gone above and beyond to ensure my banking needs are met and has been nothing short of amazing! I live out of town and being able to simply pick up the phone and call her directly to assist with transactions has been exceptional. She truly sets this branch apart from other locations and banks. Thank you Jessica!”
9AM - 12PM
14211 W Bell Rd, Surprise
Banks
“Was greeted when I walked in and told what I needed to do to accomplish my goal for the day. They were very helpful. Parking is not a problem because there was no one else in the bank.”
9AM - 2PM
17073 W Bell Rd, Surprise
Banks
“Krystin is extremely helpful and deserves to be recognized for her outstanding customer service! She is always incredibly friendly and goes above and beyond for the customers of this branch. She is a pleasure to work with.
I recently made my last payment towards my Chase credit card and will miss seeing her each month! Thank you, Krystin!”
9AM - 2PM
15481 Cactus Rd, Surprise
Banks
“Do yourself a big favor and pick this as your home branch over the Bell Road location.
If you require the assistance of a banker, ask to work with Lindsay Negben. She was very personable and helped make my visit seamless and enjoyable.
Customer service is a dying art. Everyone I dealt with here in person or over the phone was very professional and helpful. How refreshing!”
“I had to conduct some financial issues and got lucky when the branch manager recommended Banker Blagoje. His professionalism and personability was a mix business and kindness. I'm thankful to have spoken to him. Thank you Mr. Blagoje for your work.”
Open 24 hours
13982 W Waddell Rd, Surprise
Banks
“I’ve been a customer with Bank of America since I was 18 and I always recommend people to Bank of America, but anyways I was having a frustrating morning due to the fact I couldn’t unlock my card I headed to Bank of America because customer service had told me to head to the financial center. I headed to the nearest location in Surprise but every time I come to this location it’s always amazing. Everyone that has worked there has truly helped me every possible way. I just want to thank the gentleman who helped me at the front desk and Irma thank you for helping me on my app. I truly appreciate you. I’ve been living in Surprise for about 4 years. Thank you to all for having patience and doing your job. And again thank you Irma and the gentleman who helped me today. Have a blessed day.”
“The branch manager should be recognized and commended by Wells Fargo for her excellenct customer service skills, knowlege of banking, and going above any beyond to help me with a unusual banking situation I was having. I was at another branch, ...was on the phone with customer service.... and it was not until I stopped here and talked to her that my issue could be resolved!”
“I’ve been banking with Wells Fargo for 15 years. Always been a wonderful experience. Especially in this bank! The tellers are so nice and helpful. The manager seems to be doing his job well. The customer service is top notch. Thank you all who work at this location. Keep it up!”
“"If only he had a brain?"..Feels good to be back (LV2PHX) but what doesn't feel good is showing up late for miscommunication..Misfire is worse because you can show up on time and still have your bank robbed. Especially when you have to go to the nearest Circle K(Valerio) for a Polor Pop beverage just so on return you witness,draw and miss..You fail, those are grounds for termination and if you're lucky you won't get sued as you have to see what's beyond the target."Be good"..Bank-Captain Steven Merrett had emailed two weeks worth of schedules while my understanding was I start next week..Las Vegas,NV Bank-Captain John Simo would usually call us on Sunday and have us jog it down, which is very effective as good communication is key to Pivotal to the mission.."Pueblo or Mari-Muse?"..After graduating from Osborn Middle School I had a choice between North or Central is like picking what to have my brother bring me for lunch..Subway or Rubio's,(?).."Pueblo Chico, Infierno Grande"..Busy bank and busy bodies as working in a centric center reminded me of working in Village Center Circle Las Vegas,NV. Similar to Charlestown's "The Square" in Boston, Massachusetts where the square/center is full of banking centers and the Wise Choice is obvious...”
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“They are not my credit union but they are sister branch for both of my employers credit unions and definitely a great branch! They are always looking for a way to make me feel at home and go above and beyond for every customer. I love seeing Harmony’s friendly face!”