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“SONIA WAS SOOOOOO AWESOME
I AM TECHNOLOGICALLY SORRY TERRIBLE!! Sonia SPENT SOOO MUCH TIME ON ME & MY ISSUES I CANNOT THANK HER♥️♥️♥️& DESERT FINANCIAL FOR YOUR SERVICE”
“They are not my credit union but they are sister branch for both of my employers credit unions and definitely a great branch! They are always looking for a way to make me feel at home and go above and beyond for every customer. I love seeing Harmony’s friendly face!”
“I give this bank 5 stars! Reason being is because I work in the leasing office across the street, and this bank is open late for my residents. They have all had such a great experience with the staff at MidFirst. Thank you for giving them all great customer service.”
“Love this bank. Corporately they are not always raising banking fees. The local branch has short wait times, pleasant, efficient, knowledgeable staff, who often know you by name. I've banked at Midfirst for over ten years and wouldn't go anywhere else.”
“Great service every time I visit. The staff is always friendly, professional, and welcoming. They know you by name and even take the time to ask about your family, which makes the experience feel very personal. I truly appreciate the great customer service and highly recommend this credit union.”
“Everyone here has been friendly, courteous, attentive since I joined this bank. It is always a pleasure doing business here and also just to stop by & say hello.”
Closed
13770 W Bell Rd, Surprise
Banks
“I just came to Desert Financial on 13770 West Bell road in Surprise Arizona. Unfortunately I had to come to close my account today but it was nothing to do with desert financial or their service.
Desert Financial has many great employees and the one who helped me today was Vinnishea Wells ( member solutions representative ) She listened to what I needed and responded with prompt and courteous service. I highly recommend Desert Financial and this branch in particular.”
“I Came in today to set up a new account with Jessica M. She was sooooooo polite and very informal. Made sure we got through everything and I didn’t have any questions. Great customer service all the way around 💪”
“Every time I come into this bank, I feel genuinely welcomed. The service is always fast and efficient, and all of the tellers are amazing to work with. I recently met with Heather, the branch manager, about a few of my accounts, and she was professional, knowledgeable, and incredibly helpful in resolving my concerns. I truly appreciate the outstanding customer service from Heather and the entire team. Highly recommend!”
“Fantastic service. I wish I remembered her name but a very kind woman helped me out of a tight spot by exploring options I didn't know I had. Thank you teller-on-the-far-right for going above and beyond even when I was uptight in the beginning.”
“Wonderful group of tellers and bankers. They have been extremely helpful and friendly. We are new to the surprise area and are very happy with this branch. I cannot for the life of me remember the teller's name, we just left there and I was staring right at her name plate (we have a running joke about going grocery shopping for her so she'll know who we are hah) she is just amazing! We'd also like to thank Ryan for his help as well!”
“Shout out to Denise Lynn amabisca! Relationship banker she was very awesome in helping me out. Very professional and greatly appreciate her. I think every Bank should have individuals like herself working and it will make a better world once again kudos!”
“I’ve been using this bank since I was 16 and had my first job at Dunkin. That was almost ten years ago. The tellers have always been very helpful and kind, even back when I didn’t know what I was doing. I also remember making coffee almost daily for a sweet black-haired woman who seemed to be in-charge of the other employees at this branch, and she even explained how survivor benefits for children with deceased parents works for me due to her experience with it. I thank everyone at this branch, current and former, for their professionalism and kindness.”
“Was greeted when I walked in and told what I needed to do to accomplish my goal for the day. They were very helpful. Parking is not a problem because there was no one else in the bank.”
“Was there today to handle a car purchase (SunWest financed the buyer) and I must say it was a really really nice experience with Tara!! She handled the transaction in minutes and was a true professional. Above and beyond service for sure! I will not hesitate to do business with this Credit Union in the future, and will likely be reaching out to them for my next auto-loan. Thank you again!”
“Krystin is extremely helpful and deserves to be recognized for her outstanding customer service! She is always incredibly friendly and goes above and beyond for the customers of this branch. She is a pleasure to work with.
I recently made my last payment towards my Chase credit card and will miss seeing her each month! Thank you, Krystin!”
Open 24 hours
15564 W Waddell Rd, Surprise
Banks
“I had to conduct some financial issues and got lucky when the branch manager recommended Banker Blagoje. His professionalism and personability was a mix business and kindness. I'm thankful to have spoken to him. Thank you Mr. Blagoje for your work.”
Open 24 hours
13982 W Waddell Rd, Surprise
Banks
“The branch manager should be recognized and commended by Wells Fargo for her excellenct customer service skills, knowlege of banking, and going above any beyond to help me with a unusual banking situation I was having. I was at another branch, ...was on the phone with customer service.... and it was not until I stopped here and talked to her that my issue could be resolved!”
“I’ve been a customer with Bank of America since I was 18 and I always recommend people to Bank of America, but anyways I was having a frustrating morning due to the fact I couldn’t unlock my card I headed to Bank of America because customer service had told me to head to the financial center. I headed to the nearest location in Surprise but every time I come to this location it’s always amazing. Everyone that has worked there has truly helped me every possible way. I just want to thank the gentleman who helped me at the front desk and Irma thank you for helping me on my app. I truly appreciate you. I’ve been living in Surprise for about 4 years. Thank you to all for having patience and doing your job. And again thank you Irma and the gentleman who helped me today. Have a blessed day.”
“I’ve been banking with Wells Fargo for 15 years. Always been a wonderful experience. Especially in this bank! The tellers are so nice and helpful. The manager seems to be doing his job well. The customer service is top notch. Thank you all who work at this location. Keep it up!”
“"If only he had a brain?"..Feels good to be back (LV2PHX) but what doesn't feel good is showing up late for miscommunication..Misfire is worse because you can show up on time and still have your bank robbed. Especially when you have to go to the nearest Circle K(Valerio) for a Polor Pop beverage just so on return you witness,draw and miss..You fail, those are grounds for termination and if you're lucky you won't get sued as you have to see what's beyond the target."Be good"..Bank-Captain Steven Merrett had emailed two weeks worth of schedules while my understanding was I start next week..Las Vegas,NV Bank-Captain John Simo would usually call us on Sunday and have us jog it down, which is very effective as good communication is key to Pivotal to the mission.."Pueblo or Mari-Muse?"..After graduating from Osborn Middle School I had a choice between North or Central is like picking what to have my brother bring me for lunch..Subway or Rubio's,(?).."Pueblo Chico, Infierno Grande"..Busy bank and busy bodies as working in a centric center reminded me of working in Village Center Circle Las Vegas,NV. Similar to Charlestown's "The Square" in Boston, Massachusetts where the square/center is full of banking centers and the Wise Choice is obvious...”
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“My experience here at Arizona financial was amazing! I had the pleasure of working with Juan Lopez , he helped me open an account here and made the process super fast & easy! I was satisfied with my experience!”