The UPS Store #4950 in Surprise is known for its reliable and friendly service. Located at the northwest corner of Bell Rd and Loop 303, the store offers a variety of services including expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Despite being busy, the staff consistently provides courteous, efficient, and professional customer service. Customers often praise the team for going the extra mile, answering questions, managing special requests, and maintaining a high level of excellence. Employees like Taylor and Eugene stand out for their positive attitude, professionalism, and helpfulness. Taylor, in particular, has received high praise for her outstanding service over many years, even when dealing with difficult customers. Eugene is appreciated for his knowledge, enthusiasm, and ability to make shipping experiences smooth and stress-free. Many customers find the store convenient, especially for processing Amazon returns, which they report as quick and hassle-free, often with same-day notifications and credits. While the location can be busy, customers note that lines are manageable if they arrive early or avoid peak times like lunch and after work hours. The staff is recognized for their efforts to fix any issues promptly and treat customers with kindness and understanding. Overall, the store is highly recommended for its dedication to customer satisfaction and quality service, earning sincere appreciation from loyal clients.
The customer service I received from LaKenya from start to finish was amazing! She walked me through everything step by step and had provided me with the upmost respect, and best customer service I have had at a UPS store ever! Will definitely be doing all my business with them and recommend 10000/10 to family and friends.
August 2026
UPS has done a great job. A few years ago, their customer service wasn’t the greatest, but they’ve really improved, and now I’m happy to be there. They’re hardworking people, and it’s a pleasant place to bring my business there.
August 2026
I appreciate this store has a set way of taking care of us customers that is efficient yet friendly! They are a smooth running machine! I have been in many UPS stores because as a business we ship everyday! This is by far the BEST!
