Victra is a Verizon Authorized Retailer located in Surprise, AZ, dedicated to providing an exceptional experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, and accessories, along with device protection. Customers have praised the excellent customer service provided by the staff, particularly highlighting the helpfulness and knowledge of team members like Christine and Santi. Many reviews mention how staff members go above and beyond to assist customers, whether it involves troubleshooting issues, upgrading devices, or explaining billing details clearly. One customer noted how Christine made the phone upgrade process enjoyable while helping to lower their bill and add new streaming services. Another customer appreciated Santi's patience and informative approach while transferring a number and purchasing new devices. Overall, Victra is recognized for its friendly atmosphere and commitment to ensuring customers leave satisfied and well-informed about their purchases and plans. With a mission to connect technology to life, the store aims to make every interaction trustworthy and enjoyable.
Chris, on Waddel Rd by Walmart helped me out so much Today. He is an expert. He fixed my broken phone. He is caring, polite, just a Beautiful Person. Thank Him specially from me. Sincerely dee U.and my angel Gerry.
July 2024
Excellent customer service from Christine. My daughter was having issues with her phone and although we weren't able to fix it she hooked us up with a new one and made it fun! Got us a better plan and our bill stayed the same. It’s so nice to see there is still amazing customer service out there. Keep it up! Highly... read full comment
June 2024
Christine did a beautiful job in helping me upgrading to a new phone. She is awesome
