Nordstrom Rack is an off-price store offering fashion for the whole family and home decor, featuring the best brands and top trends at up to 70% off. The store provides a huge selection, where customers can often find gems and fantastic items. Many find it a wonderful place to shop, even for window shopping, and note the staff is typically very kind and helpful. Returns for online purchases are easily processed in store. However, experiences can vary. Some customers report issues with security tags not being removed at purchase, requiring a second trip. On rare occasions, staff interactions have been negative, with customers feeling reprimanded or embarrassed during returns or exchanges, which can lead to upset and flustered feelings. Despite these occasional problems, many customers love the store and plan to return.
