Marks Ace Hardware is a locally owned store that is part of the global Ace Hardware family, committed to serving its community with personal service and quality products. Customers often visit for a variety of needs, from hardware to kitchen items, and consistently experience helpful staff who know their products well. The store maintains a clean environment, and the employees go out of their way to assist customers in a friendly and professional manner. Many reviews highlight the exceptional customer service at this location. Customers appreciate staff members like Lilly, who provides attentive and friendly service, especially in key-cutting and other specialized tasks. Lilly is praised for her patience, attention to detail, and genuine care, making the shopping experience enjoyable and satisfying. She often goes above and beyond to ensure customer satisfaction, testing keys multiple times and offering helpful tips. The store’s staff also demonstrates vigilance and care outside the store. An elderly customer was assisted by a manager, who noticed a suspicious individual nearby and made sure the customer and their family entered their vehicle safely. This level of attentiveness reassures customers and shows the store’s commitment to safety. Customers also mention the quick and efficient refund process when items such as caster wheels do not meet expectations. Overall, Marks Ace Hardware is recognized for its helpful, knowledgeable staff, clean environment, and dedication to providing a positive shopping experience for neighbors and community members alike.
