Macy's, established in 1858, is a well-known American department store with over 740 locations coast-to-coast and an active online presence. The Rogue Valley Mall store offers a wide selection of top fashion brands like Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. In addition to clothing and shoes, Macy's features housewares, gifts, and furniture in select stores, providing a variety of options for shoppers. Customer experiences vary. Some shoppers appreciate the good selection of sale items, especially for those on a budget, and find Macy's to be a good value for careful shoppers. Others have encountered issues with customer service, noting that store employees can sometimes lack knowledge about products, which can lead to mistakes or confusion. Nevertheless, helpful staff members are available who can assist in saving money, shipping out-of-stock items, and providing good service. The shopping process, including online order pickups, is described as quick and straightforward, requiring only a valid ID. Many customers miss visiting Macy's in person due to changing shopping habits post-Covid-19, especially for high-end clothing and shoes, which they feel are of good quality and last longer. Despite some concerns about the store's business model, Macy's remains a popular destination for a variety of shopping needs, offering a mix of designer and affordable brands in a welcoming environment.
Evelyn was my customer service checkout person. She was extremely helpful and made sure I was happy with the tops I purchased. Wonderful person and products.
September 2024
Looked around. I didn't find any good deals on items I wanted.
August 2024
I was looking for a pair of pants and there was a large selection. This is a mid-price store and I am an economy shopper. My choice was on sale and within my price range, so purchase made. I also found two nice shirts, also on sale. Macy's has good values for the careful shopper.
