Macy's, established in 1858, is a well-known American department store with over 740 locations coast-to-coast and an active online presence. The Rogue Valley Mall store offers a wide selection of top fashion brands like Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. In addition to clothing and shoes, Macy's features housewares, gifts, and furniture in select stores, providing a variety of options for shoppers.
Customer experiences vary. Some shoppers appreciate the good selection of sale items, especially for those on a budget, and find Macy's to be a good value for careful shoppers. Others have encountered issues with customer service, noting that store employees can sometimes lack knowledge about products, which can lead to mistakes or confusion. Nevertheless, helpful staff members are available who can assist in saving money, shipping out-of-stock items, and providing good service. The shopping process, including online order pickups, is described as quick and straightforward, requiring only a valid ID.
Many customers miss visiting Macy's in person due to changing shopping habits post-Covid-19, especially for high-end clothing and shoes, which they feel are of good quality and last longer. Despite some concerns about the store's business model, Macy's remains a popular destination for a variety of shopping needs, offering a mix of designer and affordable brands in a welcoming environment.
Evelyn was my customer service checkout person. She was extremely helpful and made sure I was happy with the tops I purchased. Wonderful person and products.
November 2026
A friend and I went in to buy a few pieces for a suit, and a man named Patrick came to help us out. His service was absolutely phenomenal. Helped us get fitted out, and made sure we left with everything we needed. His class and professionalism are unmatched!
October 2026
I've shopped in the Backstage area four times. Every visit I've found Nic to be friendly, efficient, and professional. He is an exceptional employee and has the potential to excel in any role.
