O'Reilly Auto Parts is a popular auto parts store with over 6,000 locations across the United States. The Tucson, Arizona store #2828 on 2700 West Valencia Road offers a wide range of parts, tools, and accessories, as well as free services like battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Customers have had mixed experiences at O'Reilly. While some appreciate the store's professionalism and accommodating service, especially for women, others have found the staff to be less knowledgeable or interested in helping. One customer was disappointed to receive the wrong part, leading them to prefer ordering parts online. However, another customer was pleased with the store manager's quick response in expediting a needed brake hose part. Overall, O'Reilly Auto Parts aims to provide the parts and services customers need, though the quality of customer service can vary across different locations and interactions.
Guillermo was incredibly helpful and knowledgeable Really nice and professional.
December 2025
Great customer service, Jasmine was very informative and willing to help make my shopping experience very pleasant. This is the type of service that needs to happen every where, especially with the current rise of inflation. We as a consumer need to be more conservative where we spend are money!
August 2024
Had great customer service…Thomas great person 🙏🏻🙏🏻🙏🏻
