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“Have been a customer for 34 years . All the folks are very helpful when I am mailing anything. They give you all the options and pros and cons. If I need to know if I have a specific item in my box they are happy to check when I call. Nothing to complain about and that is rare anywhere these days.”
“The guy with the dark glasses at the front counter was extremely helpful and made it very easy for me To mail My eBay sell item. Thank you for making that easy for me.”
“This place is always organized and was treated very attentively by Vicky who helped me with my packages. It is very delightful to see a young person work hard and appreciate people my age. This person is a keeper as an employee. Thank you ?”
“Adriana was amazing! She has the best customer service ever! She helped me with a complicated return. She was efficient, friendly, kind, and overall her performance was phenomenal! Adriana needs a raise as soon as possible!”
“Both Jarrod & Vernon provided exceptional service over several visits. Both are patient and warmly kind. When they don’t need to be behind the counter, they actually come out into the store and approach customers to greet us and ask if we need any help. If I were UPS, I clone these guys and have them everywhere. Actually, if I were any employer!”
“The new owner is much better than the previous owners, very professional and super helpful. These guys actually take care of customers and make things so much easier.”
“I always use this UPS store - even though two others are closer to my home and office - for these reasons:
1. The store has an automatic door, which makes it so much easier to deal with large or multiple packages.
2. This store is open on Sunday.
3. The store is large, bright, and airy, the opposite of so many of the smaller, crowded UPS facilities. It also is spotlessly clean.
4. The staff always has been thoughtful, courteous, and helpful.”
“Friendly, efficient customer service. You're greeted immediately when you arrive. They process a lot of Amazon returns, fast and efficiently. No matter what time of the day you're in and out in under 5 minutes the most. Today I was in and out in 1 minute and the employee was kind and friendly. Thank you for amazing customer service. In today's world that is the minority. Thank you from one happy customer.”
“This store is always clean and the staff very helpful. They have a wonderful role model- Shane. Even in the most hectic days he always has a smile and kind words for his clients.”
“I had a very good experience with Monica Ramirez the service advisor at DHL. I had a lot of issues with a package, finding it, getting it to me, missing a delivery not because of my doing. I went in there and she was already talking to a very upset customer, and then I myself was upset too. She did excellent ! After I left there even before I was already happy and not mad at all whatsoever, she diffused the situation for the customer in front of me and myself. just absolute excellence and I just wanna say thank you”
“Outstanding customer service. The staff went above and beyond to help me with printing, packaging, and shipping. It's nice to find a business that genuinely cares about its customers.”
“We showed up like 5 minutes before they closed and they couldn't have been more helpful! I had a huge box to ship and some other items to send and a suitcase to weigh for myself. They let us know they were the new owners and just opened a couple weeks ago - they were super helpful and made my busy day much less stressful. Thank you!”
“This wonderful business could not be sweeter… from the atmosphere to the business to the people and their friendly service … oh, and the puppies! …perfect”
“They can ship anything you want anywhere it needs to go. Anything. Ive brought them custom furniture to ship to Alaska, a bodyboard, a golf bag full of golf clubs, framed art, cremains…….whatever shipping problem you have will be solved.”
“This company is THE BEST I’ve ever had!!!!! They were quick, helpful, and made sure all my stuff fit! They were so polite! Theresa was a doll! So appreciative of y’all!Will definitely refer all friends and family!”
“Best customer service ever.
Cynthia was really helpful and really patient with my girlfriend request for notary services and some printin she’s really make our day. God bless her great great perdone and multitask skills was extremely good”
“EXCELLENT! Had an emergency come up and missed delivery of 3 packages, they went the extra mile and held onto them for me longer than the 5 day period stated online. A+++ Super friendly and would highly recommend. Thanks!”
“Store 0442 had a Great customer service every time I come in, the ladies always have a great attitude and don’t make me feel like a nuisance when coming in. I prefer coming to this store”
“The national and local customer service representatives are fantastic. They're personable and tend to your needs. My items were delivered in a timely manner. The delivery driver was also great.”
“Always great service. The workers are kind and helpful. I'm a teacher and its awesome to get posters and other things printed with good equality and options.”
“Yay, first of all, they are open on Saturday and Sunday! Then the manager at store 5220 helped me transfer a document to their printer, as I was not able to do it. Thanks, very helpful !”
“I have a problem with A UPS package delivery involving an extra carrier, the USPS. Could not get anywhere with the USPS, an absolute useless maze that eventually hung up on me twice. Took a chance calling The UPS Store on Broadway and Pantano Rd. Spoke with a Representative named ARRIANNE. She went above and beyond attempting to assist me. She was knowledgeable and a great listener as I relayed the information I knew. While the package is still not delivered yet, together we surmised that more than likely it will be delivered tomorrow although USPS says it was delivered! They are not reliable anymore! What is obvious though is UPS can be trusted especially if they have more people like ARRIANNE working for them! Customer Service is sometimes more important to me than anything else and her's was exemplary! Thank you ARRIANNE!”
“They are very professional. I was in and out of there in less than five minutes. I was doing an Amazon return, they scanned the code on my phone and we were done.”
12AM - 11:55PM
3785 W Ina Rd, Tucson
Shipping Centers
“Of course distrust does not exclude the consideration of trust in everything I ask you on this subject, he added in a press release published to keep of course what is sure on the part of his people to whom especially at UPS Access Point rental in Tucson AZ safe and transparent for people who want to take a tour, stay in Tucson for a confidence in their private and professional life kindly take a tour at UPS Access Point location”
“Personnel was really nice- I had to drop something off for a closing right when they opened. It arrived on time and I even picked up a couple items from the gift shop. The gift shop had a lot of local artist items alongside the more “commercial” items.”
“I was a little shocked to see some of the negative reviews for this store. I have been taking my packages for return here for several years and never had any problems. I'm so glad it is so close to Catalina.”
“We were recently visiting relatives in Arizona. We did some shopping and had to ship our purchases home. Although it was not cheap to ship the staff at this location was very professional. They did an amazing job packaging our purchases. We had heavy items along with lighter ones like posters. Everything arrived in perfect condition.”
“We get our mail and our packages delivered to Mail Well Shipping because of where we live. Roger, the proprietor, is a great guy and always helpful. The location is convenient for us, the hours are better than a post office, and they accept UPS and FedEx deliveries, in addition to USPS. We're glad this business is here!”
“I have tried to look for an email to write corporate about the amazing customer service I received from Jaime CSA at the Tucson airport location. I had an overnight package that was delayed for a chemo patient and they were cells that have been grown for a month, being that the package was held up in Tennessee if we didn't refrigerate them by the end of that day they would die. Another employee looked at the time and said I was 4 minutes too late. Thank goodness Jaime came out and asked what I needed. He did the back work and found that my package was still on a truck but said he would get it for me with some time. I can not express my gratitude to Jaime CSA enough, I didn't get a last name only that his title was CSA. That is amazing customer service that obviously not all Fedex employees encompass. I was on the phone with Fedex as well as having 2 other associates on the phone with them. The information we received on 3 calls was different and so I rushed to the airport to see if it had arrived in Tucson. No one else offered help, they told him they were busy. So Jaime himself started to unload a truck and found it a 1/5 of the way in. Thank you Thank you Jaime! You are a blessing.”
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“I had a painting that I needed to ship across the country. The staff at Pak Mail was extremely helpful, my painting was well packed, and it arrived in perfect condition. I highly recommend them for any shipping needs.”