Tilly's has received mixed reviews from customers regarding their clothing quality and customer service. Some customers find the clothes to be of poor quality, noting that shirts are thin and prone to ripping after minimal use. They mention that options have become limited, with many styles being crop tops or oversized t-shirts that lack the quality seen in the past. However, there are positive remarks about the staff, particularly one employee who provided exceptional help and a friendly demeanor, enhancing the shopping experience. While some customers appreciate the service, the overall sentiment suggests that improvements in clothing quality and variety are needed to meet expectations.
I had a wonderful experience at Tilly’s thanks to Ireland who, on top of having a beautiful name, was an exceptional help! She helped me find what I was looking for and even gave recommendations when needed. Definitely willing to come back, especially if it means seeing her friendly face again!
August 2023
Ireland was a wonderful help, her positive attitude and presence just lifted the spirits of mine and all around her, she is truly a fine representative of the Tilly's franchise.
March 2021
I have been here a couple of times, Love the energy the employees have!Cute options and affordable.
