The United States Postal Service location at 1501 S Cherrybell Street provides essential mail and package delivery services to the community. It is part of the USPS network, which manages over 30,000 retail locations and processes nearly half of the world's mail, serving more than 157 million addresses across the U.S. and its territories. The facility offers a range of services, including retail postal services, passport applications, and passport photo taking. Customers share mixed experiences at this location. Many appreciate the helpful and polite staff, highlighting individuals who go above and beyond to assist, such as those who provide clear guidance on mailing, shipping, and passport procedures. For example, some reviews praise certain staff members for their professionalism, kindness, and willingness to help resolve issues efficiently. One staff member was specifically commended for exceptional customer service, making a frustrating experience more manageable. However, some reviews mention challenges such as long wait times, delays, and perceived rudeness from certain employees, especially in the passport section. One customer described a difficult encounter involving being locked out of the passport office and feeling ignored, but they also noted the positive turnaround when a manager intervened and helped expedite their process. Overall, the location is recognized for its helpful staff and convenient services, with some areas needing upgrades and better customer service consistency. Despite occasional frustrations, many customers appreciate the efforts of the staff who work hard to serve the community efficiently.
John was exceptionally helpful and extremely professional Made our visit great and worry free
June 2025
Went to get an envelope so I could finally mail my passport renewal and Kyle was extremely helpful and kind! Not just to me, but to everyone else in line!
I had all my stuff figured out, but he walked me through it anyway ensuring the paper work was all in order. Kyle is credit to the USPS!
April 2025
Another location sent us here saying when a package is returned, it goes to the main hall to be returned to the sender. They were nice enough here to tell us the truth about Silverbell shipping the package back, lying about it, & sending us here.
