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“The gentleman was very professional and friendly. Repaired the glass on my phone very quickly. The price was less expensive than I expected. I will recommend this company.”
“My family n myself switched to AT&T during a promo offering free phones with 3 year contract. Had a little mixup with one of the phones we shipped out n Christian stayed after closing working on the issue and Austin completed the transaction the following day. I would say both these young men were knowledgeable, patient and went above and beyond with getting to the resolution. Great store, great employees”
“They are very good. They repair my Samsung phone charging system and fixes that , it's pretty good now. I will definitely come again if need any phone repair related help.”
“What an awesome store! Alex and Matt teamed up to provide us EXCELLENT customer service! Friendly, efficient, exceptional communication!
Thanks for all of the help!”
“I had been experiencing difficulty with my account due to a claim with Asurion. Asurion had swapped out my whole IPhone 16 plus when fixing a cracked screen, which led to my IMEI being improper in ATT’s system. After having customer service change it, my service dropped. I entered this location at 7:30pm. The staff member on duty, Frank, was incredibly helpful and super knowledgeable. Even though the time was close to closing, Frank went the extra mile after resuming my phone service, and he fixed my tablet as well. This was honestly the best service I have ever received at any phone service store. A huge thank you to Frank. May life bless you with continued security and success.”
“The manager, Anthony was absolutely AWESOME!!!! He helped us with two upgrades and switching our son’s phone up. I highly recommend this store and will definitely do all our business here in the future! Thank you, Anthony For your amazing customer service and patience with us!”
“Went today because my phone was stuck in sos mode and saying it was an invalid sim. Chris and Lorenzo were so helpful, patient and kind in helping resolve this. They fixed the issue quickly - and I appreciated their kindness and awesome customer service!”
“Joshua did a great job on getting my phone repaired/ working. My phone got knocked in our pool, I thought it was fried and Joshua got it repaired 1000%. Great job!”
“BEST CUSTOMER REP EVER!! Liz took her time with us and explained everything in detail. Happily answered our questions . Very friendly, very nice, a great asset to Verizon. Highly recommend!!”
“Camera on older Samsung got some water damage. Out of warranty.
Got a repair done quickly and efficiently at a very reasonable rate. Malik was very knowledgeable, kind, straightforward, honest, and personable. Loved working with him.
Thanks again for a great job.”
“Spectacular service from a Gentleman Name Jose, coming in to ask about an upgrade an telling us the options an plans that we qualify for to make us save. Just an easy relief then to have a lack of service from another store on Northern.. BUT definitely recommend this store an if you see the Gentleman Jose you know youre in good hands of customer service but care to help an youre plan to save with the Options that are there at AT&T.”
“Good directions. I opted to call instead of going there and the rep was responsive, friendly and offered alternative products to the one I called about. That equals great customer care!”
“Genuine gratitude to Roman at this store!
My husband had an issue with his phone, so we brought it in, and Roman went above and beyond. I truly appreciated how much he showed us that he valued my husband's business as a customer.
Not only did he apologize—even though the issue wasn't his mistake—but he never threw anyone under the bus. Instead, he took the time to explain exactly what had happened in a respectful and professional way.
Roman made us feel like we were part of his team, like we had our own personal phone tech. That was such a cool experience. He showed us respect, thanked us for taking the time to come back to the store, and even called my husband by name several times, which is rare these days.
Roman is kind, genuine, professional, and well-dressed to work with the public. He is honestly the reason we'll continue to stay with Metro by T-Mobile. Employees like him are hard to find.
I'm also thankful this store treats its employees with dignity because it truly shows. When employees enjoy their job, customers can feel the difference.
Thank you, Roman—you are the GOAT! We genuinely appreciate you and everything you did for us.”
“Joseph the manager was So kind and patient! He made sure we got the best deals ! He was so informative and helpful! I will definitely return due to his kind measure and customer service! He went above and beyond . Got a new phone and watch ! Love AT&T . Love Joseph’s customer service!”
10AM - 7PM
10249 Grand Ave, Sun City
Mobile Phones
“Francisco went above and beyond to help us transfer a phone. He was very very patient as There was a lot of information we did not have readily available. I am a senior and I am not knowledgeable with technology so I certainly appreciated his help. He is to be commanded. Five stars for Francisco, and if there were more, I would award them also.”
“I handled my business online, but they were great and they were helpful and then a few days later I realized my phone wasn't going to work with their company my phone is old and it wasn't getting any more updates so I got on a plan to pay $12 a month for Motorola razr I didn't think I was going to like it but it's actually pretty nice phone”
“Carla and Abigail have the best customer service help me with my phone and was able to get a great deal. I would recommend this store to anyone near phoenix. I came here from a friend who also had a good experience at this location.”
“I had a great experience at T-Mobile. Jannely helped me switch my phone service & her customer service was incredible from start to finish. The store was clean, organized, and the Jannely took the time to help me understand everything clearly. I really appreciated her patience and professionalism. Highly recommend!”
“I was at CellPlus repairing my laptop because of the broken screen and the treatment of the girl and the computer technician was excellent. I made the diagnosis at that moment.
I have completed maintenance work that had never been done. Les recommending this workshop. I'm very professional. Smith”
“Was there as a new costumer and the girls were really nice and helpful Natalie and Beatriz.. the store was clean and smelling good coming back for sure! Great costumer service”
“Ali helped me get the best phone and best plan within the budget I had. This young man is running this location with the best of standards. I appreciate the help and service Ali!”
“Liz here was patient, kind, and very helpful. Helping multiple customers at a time and greeting everyone who walked in. She was working alone and still getting it done.”
“James provided excellent service and was very patient. We purchased a refurbished phone on Amazon and went to the store to transfer our data. Unbeknownst to us, the phone had water damage that wasn’t initially visible, but James handled everything professionally and was very helpful throughout the process”
“Thank goodness for Jenny at this AT&T store. After being treated like a second class citizen at the Happy valley store by Alicia, Jenny not only resolved my issue, she was kind , built rapport and empathy instantly and efficiently. I will continue to drive out of my way to come to this specific location just for the exceptional customer service. I recommend this store 110% Jennys a rock star.”
“It was not me that wrote that nasty comment on Christopher. He is a really good guy he was very helpful and very friendly. I would recommend this store just so everybody can experience his good customer service”
“My partner and I came in today and the store is clean, efficient, and the attendants were very kind ! Ron helped us out and he was very knowledgeable and made setting up our internet a breeze. He’s a great associate and we’re happy we got the pleasure of working with him today !”
“They stayed with me until something was done wanted to Port number to T-Mobile but had problems with other carrier to talk to someone but they said once I get something resolved to come back and they'll finish it up for me. Very polite and helpful”
“Always had a bad experience in metro locations BUT Stephanie was so nice and friendly and most important helpful and was so patient with me. 100/100 🙂”
“Selam, you saved my day. I took my 14 Pro water damaged phone to many stores and they couldn't fix it. Selam he fixed the phone within an hour. There are many accessories in the store and he showed them to me. Thank you, selam”
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“This location is so nice and clean. I bought my phone at the other location very nice lady and came to pick it up here and such a lovely young lady here as well ☺ she helped me transfer my information to the new one. Thank you”