“These ladies working here deserve a huge pay raise and “ THANK YOU “ for their dedication and hard work to make this Cricket Customer’s Service Experience a real success for MANY hours of hard and difficult work to achieve my two new phone plans and 2 new iPhone 16 Pro-Max phones become a reality for me. (Absolutely No Fault, of theirs, but (unrelenting work) on both their parts. My 1000% thanks and approval.!!????❤️??❤️????!!”
“Wonderful service at this location . Polite, courteous, knowledgable. My issuers were a bit in depth and required extra care. I’ve been to this location several times and have not been dissatisfied at any time. But yesterday was above and beyond for sure. Thank you.”
“I’ve known Lana for almost 10 years. I’ve had As many as six, Apple devices and I’v been an AT&T customer for nearly 25 years. I first met Lana When she was the assistant manager at the Cabot Store. When she handled my upgrading of three different devices. Since then, she has handled multiple upgrades and Line additions to my account. Not Only does she recognize me when I come in, but we have watched our children grow up in the same community together graduate high school and even get through college.talking over paying for their own phone lines and getting yearly upgrades through her. If only every customer service agent that I have to deal with in life could be like Lana my life would be so much easier!
Normally, with these reviews, there’s a 1 to 5 star rating. If there was a 10 star rating she would be getting it every time!”
“Josh at the Cricket store in Jacksonville provided some of the best customer service I've experienced in a long time. He went above and beyond by staying well past closing to make sure our new phones were set up correctly and working properly. He also took the time to ensure every accessory we purchased was compatible and properly installed with our new devices.
What could have been a stressful and frustrating experience turned into an enjoyable one because of his patience, professionalism, and positive attitude. He never made us feel rushed, even though he stayed late to help us.
If you're visiting the Jacksonville Cricket location, I highly recommend asking for Josh. He truly cares about his customers and delivers outstanding service. Thank you, Josh!”
“Sarah H gave us a wonderful experience yesterday upgrading my phone! She was very personable and awesome to work with. She gave us all the promotional information and sent us on our way. I’m loving my new phone 17 pro max!”