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“Josh at the Cricket store in Jacksonville provided some of the best customer service I've experienced in a long time. He went above and beyond by staying well past closing to make sure our new phones were set up correctly and working properly. He also took the time to ensure every accessory we purchased was compatible and properly installed with our new devices.
What could have been a stressful and frustrating experience turned into an enjoyable one because of his patience, professionalism, and positive attitude. He never made us feel rushed, even though he stayed late to help us.
If you're visiting the Jacksonville Cricket location, I highly recommend asking for Josh. He truly cares about his customers and delivers outstanding service. Thank you, Josh!”
“Alexis and AJ were great salesmen. We got our both of our son phone fixed and i got myself the 13 inch ipad. They gave me great deal. Best place to get yourself smartphone and ipad. They also do financing. Go check them out”
“Phillip, and Colton were very awesome and pleasant to deal with. They helped us upgrade our Device and work out some other issues with our plans they worked very diligently through the whole process even though Colton was new. He was very professional, and we would definitely return to the store to do business. I recommend if you go there to ask for either one of them.”
“I recommend shopping around. After being with this company for over 30 years I still pd over 1000. For a simple Samsung galaxy.... loyalty does not benefit the consumer here.”
“Help me for 2 hours with my insurance claim then find out that they were closed today before Thanksgiving you can't remember his name but the Spanish guy hit me for 2 hours thank you”
“Isaiah was WONDERFUL!!! He answered every single question, told me exactly what I needed and didn't need! Was so kind and so helpful!! I put off getting a new phone due to pushy unprofessional sales reps in other AT&T stores but this young man will be the only place I go when I need anything from AT&T! 10 out of 10 experience!”
“Lady's and gentlemen if you looking good guy to fix you problem look and smile sergio is a handsome guy energetic polite non tired to fix you problem believe or not this guy is star thank you for you are help my internet problems”
“These ladies working here deserve a huge pay raise and “ THANK YOU “ for their dedication and hard work to make this Cricket Customer’s Service Experience a real success for MANY hours of hard and difficult work to achieve my two new phone plans and 2 new iPhone 16 Pro-Max phones become a reality for me. (Absolutely No Fault, of theirs, but (unrelenting work) on both their parts. My 1000% thanks and approval.!!????❤️??❤️????!!”
“The service and the women who gave me my iPhone 12 today was so amazing she was so friendly and she gave my kids some paper to let ‘em color it was so amazing nice conversation and took her time and she a good person thx y’all”
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“Wonderful service at this location . Polite, courteous, knowledgable. My issuers were a bit in depth and required extra care. I’ve been to this location several times and have not been dissatisfied at any time. But yesterday was above and beyond for sure. Thank you.”