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“I want to take a moment to sincerely thank Ms. Marshea at your Hot Springs location for her outstanding customer service. She assisted me with making important changes to my grandmother’s phone account, and she handled everything with professionalism, patience, and genuine care. Even though my grandmother is still asking me a million questions, Ms. Marshea did an amazing job making sure everything was set up properly and that we understood the changes before we left.
She made the entire process smooth and stress-free. It’s rare to come across someone who truly goes above and beyond the way she did.
Because of her excellent service, we will absolutely be returning and requesting Ms. Marshea personally for any future needs. Make her your next option if you’re ever in the area. Thank you again for your dedication and kindness it truly made a difference.”
“Thank you so much for repairing my phone! My new battery is working great. Wonderful customer service ,and I was educated on the correct cables to use for charging to keep my battery alive longer. Their Sweet kiddos were in there today and they were very nice and pleasant. Many thanks for all you did for me in getting me up and running again! Wishing you all the best!”
“Cameron was amazing! He helped me pick out a new phone and case, then made sure my old phone contacts, photos, apps and everything else was transferred. Very nice, polite and very knowledgeable young man.”
“I bought an iPhone 7 from them for $260 (including a case) and after a week of using it the battery messed up. I went back and said that i need my money back or for it to be fixed, they fixed it for no charge then it messed up again. well this time i brought it back and said i just need my money back. they said they cant do a refund but they can send it to get fixed again. I said okay lets do it. Then she called about an hour later and said that i can have an 8 to replace the 7. New wave does good deals but it theres something wrong with the phone theyll help you!!”
“Paid my dad's bill at this location. All that was needed was last 4 of social and 4 digit pin. My father is elderly so he keeps a simple flip phone, however the store is equipped with up to date phones with great start up packages and reasonable monthly payments.”
“Maria, was awesome! We loved her and appreciated her so much helping us pick out phones and getting all the information switched over. She had a terrible customer in there yelling and making a fool of himself talked so bad to her. I kept my mouth shut bc I didn't want to escalate the situation, but I can tell you one thing if he was to of acted out any further that was physical we would of had your back Maria. We only want to come in there to see Maria from now on! Thank you, Maria!”
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“We were delighted with the service we received. From a 1 to 10 we would rate them 100. We hoped we could get our computer back to running normal , we never expected to be treated so well,with kindness and patience. We are older and do not know things so explanations offered slowly were a huge blessing . Can't go wrong with this couple.”