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“Had a great experience at this store! Elnaz was super helpful, friendly, and knew exactly what she was doing. She made everything so easy for us. Thank you so much! Thank you so much Elnaz ??”
“Have been dealing with the manager Ravi for over a decade now. Consistently the best service I’ve received anywhere he goes above and beyond every time and treats every client like family. Thank you again.”
“Saed helped my apply the ghost armor to my new Samsung Galaxy Fold 8 ultra. I got the clear screen ghost shield protector and it looks like there isn't anything there. It was applied skillfully and amazingly. I highly recommend getting your screens and devices protected using ghost shield. Thanks again Saed!”
“Saurabh was very helpful, very patient with me. Explained the new plan clearly. Guided me from start to finish. Excellent customer service. He deserves a bonus 😀”
“Just wanted to express gratitude for Fatima as she was very helpful setting up my plan last year and she recently assisted my husband too! She was kind & patient on both occasions - thank you!”
“I visited the shop yesterday, and the staff was amazing. They really tried their best to help me by calling the call center to solve my problem. Unfortunately, I can’t remember their name, but I was truly impressed by their effort and kindness. I really appreciate the support they gave me. Thank you so much.”
“been wanting to switch to a better phone plan for a while now and franky gave me the most amazing customer service and helped me pick a perfect plan for me! 5/5 service :)”
11AM - 7PM
4700 Kingsway, Burnaby
Mobile Phones
“Amazing service! Especially Asian guy with the baseball cap.
Fast service, makes sure no bubbles for the protector skin for my Google Fold 10 phone.”
“Thank you so much Daniel in metrotown best buy.
He helped me a lot for my son’s new phone and laptop..i had a very serious good deal I got from him☺….my son loved it so much and thankful for your help…best deal, best offer and best customer service…Thank you so much… we appreciate your help.🙏”
“We had a great experience with Harry at Telus at Metro! He was knowledgeable, patient, and genuinely focused on finding the best option for our needs. Everything was clearly explained, stress-free, and never felt rushed. Thanks Harry, you’re the best!”
10:30AM - 6:30PM
4500 Kingsway Unit 1316, Burnaby
Mobile Phones
“A five stars for Alonso! He is very pleasant and helpful. He helped me porting my cell number and setting my new account. I actually feel that he cares and wants my business. Job well done, Alonso!”
“Shout out to Sally! She helped us get the best possible deal helping us port to Rogers. She is careful patience and has attention to details of our needs. Will refer more friends to see her. Great customer service.”
“I had a fantastic experience with Katrina. She is very knowledgable, professional and efficient. She got my family set up with a great plan with Roger’s. I switched from Telus and am saving $150/month with 3 times the data. Thank you Katrina.”
“Leaving a review only to shout out Albert - he, unfortunately, was the receiving end of my Karen-ness at the end of a very bad week, which happens all too often to those of us in customer service positions, and he handled it beautifully, calling me back with a solution to my problem and graciously brushing off my apologies with a smile. I really, really appreciate it - with my tail between my legs. Thank you, Albert! Oh, and Cityfone is great - cheap and easy to deal with, unless you lose your phone because unfortunately they don't have online chat anymore, I guess due to joining with Zoomer Wireless. My one complaint!”
11AM - 7PM
4700 Kingsway, Burnaby
Mobile Phones
“TLDR; Their presentation and communication could be better, but the repair work done is great and legit. I can't speak for the accessories they sell. 4.5/5.
Went here because my phone screen suddenly started having a glitchy/whiteout display (not cracked) and they offered to replace the whole screen with the options of the official one or a much cheaper aftermarket one; I went with aftermarket as I'm due for an upgrade anyways. They said they ran into an issue where an internal cable was found to be damaged as well, and that I needed to wait an extra day or two so they could order the part to complete the fix, but I didn't have to pay for the ordered part.
As this place has mixed reviews I was a little hesitant but gave them the benefit of the doubt. After 2 days they had not contacted us which made me a little worried so I visited the store again and they said the order should be arriving the following day. The following day they contacted me and I picked up my repaired phone. They actually went ahead and replaced the screen with an official one (not aftermarket), with a screen protector, at no additional cost.
The job seems to be well done and I have no issues so far, will update this review if it suddenly starts having problems. The total cost ended up being a little over half of what other repair places were quoting for a repair with official parts, so I can't be too upset about the wait. Main issues would be the lack of communication during the wait, as well as their Google Maps phone # actually being an outdated wrong number.”
“Kelvin has helped my family twice now with our phone purchases and plans at Freedom. He is super knowledgeable and helpful without any pressure. He even assisted with the transfers and screen protectors. I am super happy with his service and will come back next time.”
“Great varieties of goods, groceries and produce. Set 2 stars for purely layout that the store made recently. Removing the alley in the middle made it terrible to browse the store.”
“I don’t understand the 1-star reviews that had been posted recently.
Ashwin was absolutely amazing helping me trade in my old iPhone and buying a new one.
He guided me through the whole process and even helped transferring all the data from one phone to another.
I had a great experience with him and I’m sure you would too!”
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“I had an amazing experience with Terry from this branch a few days ago!
Even though we live far away, he was incredibly kind and patient throughout the entire process.
He took the time to explain TELUS promotions in great detail, compared prices with other companies and helped us choose a plan that truly fit our needs!!
Because everything was done over the phone, he assisted us for several hours and carefully walked us through every single detail, step by step. It’s not easy to find someone who is this knowledgeable, honest and genuinely helpful - especially when dealing with a large company like TELUS.
I’m extremely grateful for his support and highly recommend him to anyone looking for trustworthy and friendly service.
Thank you so much, Terry!”