Cell Phone Stores in Burnaby, BC
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20 locations found near Burnaby
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Lougheed Shopping Centre, 9855 Austin Avenue Unit 118, Burnaby BC V3J 0A7
“I had an issue with my phone and eSIM, and RAVI was incredibly kind and helpful. He was patient, professional, and went above and beyond to make sure the problem was completely resolved. I really appreciate his excellent service and genuine care. Thank you so much, Ravi!”
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4501 North Road Suite 217, Burnaby BC V3N 4R7
“I had an amazing experience with Terry from this branch a few days ago! Even though we live far away, he was incredibly kind and patient throughout the entire process. He took the time to explain TELUS promotions in great detail, compared prices with other companies and helped us choose a plan that truly fit our needs!! Because everything was done over the phone, he assisted us for several hours and carefully walked us through every single detail, step by step. It’s not easy to find someone who is this knowledgeable, honest and genuinely helpful - especially when dealing with a large company like TELUS. I’m extremely grateful for his support and highly recommend him to anyone looking for trustworthy and friendly service. Thank you so much, Terry!”
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Lougheed Shopping Centre, 9855 Austin Ave Kiosk 738K, Burnaby BC V3J 1N4
“very honest and down to earth solutions. Last year they give the the most incredible deal! This year I asked for a plan and a port-in. They were not sure if what I was aksing is doable, but when I asked to purchase a sim card from them and do it myself, they even gave me the sim card free of charge! They are the best vendor around! Highly recommend!”
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4700 Kingsway Eaton Center, Burnaby BC V5H 4M1
“I visited the shop yesterday, and the staff was amazing. They really tried their best to help me by calling the call center to solve my problem. Unfortunately, I can’t remember their name, but I was truly impressed by their effort and kindness. I really appreciate the support they gave me. Thank you so much.”
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4700 Kingsway, Burnaby BC V5H 4M1
“Saed helped my apply the ghost armor to my new Samsung Galaxy Fold 8 ultra. I got the clear screen ghost shield protector and it looks like there isn't anything there. It was applied skillfully and amazingly. I highly recommend getting your screens and devices protected using ghost shield. Thanks again Saed!”
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4700 Kingsway Level G, 1139, Burnaby BC V5H 4M1
“Saurabh was very helpful, very patient with me. Explained the new plan clearly. Guided me from start to finish. Excellent customer service. He deserves a bonus 😀”
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4700 Kingsway Unit 1224, Burnaby BC V5H 4M1
“I had a great experience switching my physical SIM to an eSIM today, thanks to Tony! He was super helpful, knowledgeable, and made the whole process smooth and fast. Highly recommend the Koodo team at Metrotown!”
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Metropolis at Metrotown, 4700 Kingsway Unit 1136, Burnaby BC V5H 4M2
“been wanting to switch to a better phone plan for a while now and franky gave me the most amazing customer service and helped me pick a perfect plan for me! 5/5 service :)”
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4500 Kingsway Unit 1316, Burnaby BC V5H 2A9
“I would like to commend Fiona at the TELUS Shop in Crystal Mall for the exceptional service she provided to us. She was consistently patient and highly professional. She is an outstanding role model, and other retail sales professionals would benefit greatly from following her example.”
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4700 Kingsway, Burnaby BC V5H 4M1
“Amazing service! Especially Asian guy with the baseball cap. Fast service, makes sure no bubbles for the protector skin for my Google Fold 10 phone.”
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4820 Kingsway Unit F109, Burnaby BC V5H 4P1
“We had a great experience with Harry at Telus at Metro! He was knowledgeable, patient, and genuinely focused on finding the best option for our needs. Everything was clearly explained, stress-free, and never felt rushed. Thanks Harry, you’re the best!”
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4500 Kingsway #1100, Burnaby BC V5H 2A9
“Shout out to Sally! She helped us get the best possible deal helping us port to Rogers. She is careful patience and has attention to details of our needs. Will refer more friends to see her. Great customer service.”
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4700 Kingsway Unit 1137, Burnaby BC V5H 4M1
“Thank you so much Daniel in metrotown best buy. He helped me a lot for my son’s new phone and laptop..i had a very serious good deal I got from him☺….my son loved it so much and thankful for your help…best deal, best offer and best customer service…Thank you so much… we appreciate your help.🙏”
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Box 19372 Metrotown PO, Burnaby BC V5H 4J8
“Leaving a review only to shout out Albert - he, unfortunately, was the receiving end of my Karen-ness at the end of a very bad week, which happens all too often to those of us in customer service positions, and he handled it beautifully, calling me back with a solution to my problem and graciously brushing off my apologies with a smile. I really, really appreciate it - with my tail between my legs. Thank you, Albert! Oh, and Cityfone is great - cheap and easy to deal with, unless you lose your phone because unfortunately they don't have online chat anymore, I guess due to joining with Zoomer Wireless. My one complaint!”
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4500 Kingsway Unit 1211, Burnaby BC V5H 2A9
“I had a fantastic experience with Katrina. She is very knowledgable, professional and efficient. She got my family set up with a great plan with Roger’s. I switched from Telus and am saving $150/month with 3 times the data. Thank you Katrina.”
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4700 Kingsway, Burnaby BC BC V5H
“TLDR; Their presentation and communication could be better, but the repair work done is great and legit. I can't speak for the accessories they sell. 4.5/5. Went here because my phone screen suddenly started having a glitchy/whiteout display (not cracked) and they offered to replace the whole screen with the options of the official one or a much cheaper aftermarket one; I went with aftermarket as I'm due for an upgrade anyways. They said they ran into an issue where an internal cable was found to be damaged as well, and that I needed to wait an extra day or two so they could order the part to complete the fix, but I didn't have to pay for the ordered part. As this place has mixed reviews I was a little hesitant but gave them the benefit of the doubt. After 2 days they had not contacted us which made me a little worried so I visited the store again and they said the order should be arriving the following day. The following day they contacted me and I picked up my repaired phone. They actually went ahead and replaced the screen with an official one (not aftermarket), with a screen protector, at no additional cost. The job seems to be well done and I have no issues so far, will update this review if it suddenly starts having problems. The total cost ended up being a little over half of what other repair places were quoting for a repair with official parts, so I can't be too upset about the wait. Main issues would be the lack of communication during the wait, as well as their Google Maps phone # actually being an outdated wrong number.”
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4700 Kingsway, Burnaby BC V5H 4M1
“Kelvin has helped my family twice now with our phone purchases and plans at Freedom. He is super knowledgeable and helpful without any pressure. He even assisted with the transfers and screen protectors. I am super happy with his service and will come back next time.”
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Eaton Ctr, 4700 Kingsway Suite 1105, Burnaby BC V5H 4M1
“Great varieties of goods, groceries and produce. Set 2 stars for purely layout that the store made recently. Removing the alley in the middle made it terrible to browse the store.”
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4700 Kingsway Unit 320, Burnaby BC V5H 4J2
“Dropped by the store two days ago , an employee who had a brown skin tone with curly hair made a rude comment with a smirk when I just asked would there be stock if I were to come back in few hours . I did the trade in and returned the next day to do the actual phone return - I wanted the privacy screen( do not get it since they don’t have the right one for the 18 models ) however I mentioned that the Dynamic Island would be popping up if a 17 model tempered were to be used… I was right but I returned back to the store after an hour to see if they could switch the screen for a regular screen. They said yes ! I would like to thank the guy who wore a textured purple short (?) with a cool haircut( should be a shift supervisor) and for Emmanuel for installing the screen - had a good conversation with him”
