Roots in Kingsway, Burnaby, is known for its excellent customer service and organized store. Customers appreciate the hospitable staff who are patient and quick to assist. The clothing quality is high, with many praising the fit of items like ball caps. However, some feedback notes the lack of diversity in models on the website, which feels out of place in today's inclusive era. Long-time customers express loyalty, often traveling considerable distances to shop at this location due to positive experiences with staff, especially one employee known for her exceptional service and ability to find the right sizes. Overall, customers enjoy a welcoming atmosphere and consistently well-made clothing, making it a favored shopping destination.
Be careful: They treat clients differently by their races.
October 2023
Love there sweatpants but a bit expensiveThey have changed rooms to try out clothing
October 2023
Thank you, Pei,Excellent Customer Service at the Kingsway, Burnaby location. Very patient.Had a pickup, everything was ready. Lots of staff members, hospitable. Very organized store. Nothing out of place. Thank you!
