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“Amazing service!
I went to get some of my watch links removed, Nick was really fast and provided me with the greatest service ever!
Fully recommended!”
1:30 - 5:30PM
1185 The High St #5, Coquitlam
Watches
“Chi gave us a very reasonable price to get our grandfather clock running. It had stopped a few years ago, and had resisted our efforts to restart it. However, he encountered an unusual problem: the original owner -- a horologist -- had adjusted one of the weights.The clock is now running smoothly, and keeping better time than it has ever done, but it took Chi twice the visits and twice the usual time. Throughout it all, however, he maintained his friendly, equanimity, and held to his original price.If anyone is looking for someone to work on a clock, we can recommend Chi, without qualification.”
“I always prefer to support local small businesses whenever I can, and I was pleasantly surprised that their prices and service far surpass those of large chain stores. The owner, Ken made a solid effort to help me find the perfect high quality earrings for my daughter, and well under my budget too! That’s why I prefer to support local small businesses - no CEO would ever make that effort to get to know me or my reason for shopping.”
“I’ve bought a few pieces in Montecristo for several years even when it was still in Victoria Drive. Every visit is a good visit. This time, I brought my ring for resizing. Dorison was really helpful and accommodating. She even cleaned the earrings that I bought from them before. Service is exceptional. Thanks, Dorison!”
“I purchased a watch through Ann Louise for my birthday. Rositah helped me out with trying on different watches and kept the watch I wanted on hold. She was very helpful throughout the process, offered a discount and sized the watch by removing two links on the same day. Overall a good experience and will return to buy more jewelry from this store in the future.”
“Went to Garine Jewellers this morning to enquire about a stone, ended up being drawn to the 60% off counter….. oh my I found what I was not looking for and made an executive decision to buy it, so exciting. The young lady assisting me was not only friendly, helpful, and beautiful, she was not pushy. I’ve been going here for years when needed and have never been disappointed . Thank You ?Lynda Gerhardt”
11AM - 4:30PM
4500 Kingsway #1336, Burnaby
Watches
“Came here from a Google review and it was the fastest and cheapest service ever!!! $10 for a battery change and less than 5 mins of work. Quick and easy. Great service. Accepts Cash only.”
“Matthew was very helpful, knowledgeable and friendly. He took the time to explain every facet of buying a diamond. We appreciated the honesty and are excited to make a final decision among all the options.”
“Lorraine and Liza gave me great experiences in their store recently and I promised them this review, which is well deserved. Thank you for the awesome customer service. They were both friendly and welcoming, made me want to return for sure. I left the shop smiling and surprised because that doesn't happen often in service these days. Great job!”
10AM - 9PM
4700 Kingsway, Burnaby
Watches
“I visited this store on February 12, 2024.The salespeople were very good, polite, friendly, and attentive. I didn't get her name, but she's in the picture (long hair). She helped me and my husband readjust our watch straps. Keep up the good work. ??”
9:45AM - 9:15PM
4800 Kingsway Suite 314, Burnaby
Watches
“Our experience at Michael Hill in Metrotown Centre was fantastic, all thanks to Shadi! She provided exceptional assistance throughout our shopping journey. Shadi's knowledge of the products and her friendly demeanor made our visit delightful. She went above and beyond to help us find the perfect items. I highly recommend visiting this store, especially if you have the pleasure of being assisted by Shadi. She truly made our experience memorable.”
“Absolutely amazing customer service provided by Ridhama. We went to browse around options for watch. After looking at couple of watches and checking price with her. We told her we would be back next day as we need some time to narrow down to which one we like. She was very patient and welcoming with our request to show us different watches. Anyways we came back within 10mins to buy the watch which was there closing time. She stayed after hours to help us out. Ended up buying three watches from her. Very genuine prices as well and great customer service. Would be coming back in few days to get watch strap adjustment done.”
“I purchased a bracelet from Coquitlam with a clip that broke almost immediately. As it was under warranty, I got a replacement from Surrey (closer to home) that did the exact same thing. I came back to Surrey and originally wanted a refund as I was quite upset that this item did not function properly but was unable to see the manager that day.I went to West Vancouver the next day and was absolutely appalled by the customer service there. The ladies immediately looked at me with mocking smiles and told me "uhmmm there's nothing we can do, you clearly were told this is a one time exchange as the warranty says" which I was not. I was just given a replacement. I asked for a store credit or exchange, and they said, "yaaaa no, we are not going to do that". No apologies, no compromise, not even speaking kindly to me. Horrid.That same day, I went to Surrey, back for a third time to Swarovski, to meet with the manager, Sofie, and at this point after driving something like 300 km, I was absolutely done and ready to throw this bracelet away. Sofie not only welcomed me, but she was kind and assisted me the entire time to exchange for the value of my original purchase. She was informative and engaged. She showed me things I didn't even know I would like, but she knew. Instead of turning me away or simply giving me a refund and telling me to leave, she kept me as a customer who will return. She offered me an exchange for anything in store within the budget. I ended up getting a gorgeous ring and bracelet set and even a pen!Thank you so much, Sofie! As a manager myself, there is always something that can be done instead of just turning people away because you dont feel like doing your job that day. I was horrified at the service I got elsewhere and am aware of how easy it is to simply be kind to another human and how much it can mean.GIVE THIS WOMAN A RAISE!”
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“Bought a Rado watch from here that I absolutely love. Jonathan was so helpful. He is great with recommendations and is so wonderful with customers. Thank you for a lovely shopping experience.”