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“Staff was knowledgeable ,friendly enthusiastic to help make Sure we buy the right mattress, with comfortable sleep in mind
Delivery was on time And professionally handled by very polite staff
Thank you Team SLEEP SHOP ?”
“Have been shopping at Q Living for years now for our staging business… Rob and his team have always been accommodating in our fast pace business and is always a pleasure to work with. Great deals too!”
“I finally found the Bricks that moved to its new home... and was very thankful to have an attentive salesperson Christine who helped me and explained plus negotiating with her manager on the Loveseat that I was considering. Because we live in Vancouver, she was also able to find a mover to deliver it for us. The manager was very helpful and considerate and accommodated me. This younger manager in Richmond is a better businessman than the one in the Brick Vancouver Renfrew store... who didn't care about customers... only held his ground without understanding his client's needs. So I bought the Loveseat at a good price with a free side table. Thank you, Christine and your manager. Appreciated all your help. ?❤️”
10:30AM - 5:30PM
13982 Cambie Rd. Unit 143, Richmond
Mattress Stores
“Purchased a twin storage bed from seasons. Owner was very helpful and knowledgeable in helping me decide on bed frame and mattress. The whole process was super easy. Delivery was prompt and I opted to have the bed put together for me which made the process even better. Fantastic pricing. My daughter loves her new bed. Highly recommend”
“The Best and Convenient Furniture Shop. No compromise in Quality but Budget Friendly. Sam is the owner - He is great and offers good customer service. Highly Recomended”
“The tracking system was great & the workers did an excellent job bringing up the furniture and assembling the legs. They left no mess behind ?. A big Thank you to Leon’s team ?.”
“My experience at this Sleep Country was excellent. Louisa provided exceptional customer service, taking the time to understand my sleep position and recommending the perfect mattress and pillow for me. Not only was she knowledgeable and friendly, but she also went above and beyond to provide information about current deals and offers!!
Louisa really made this entire process stress free and it felt great to have someone so passionate in helping. Thank you again Louisa, we’ll definitely be repeat offenders!”
“I was looking for a nice pillow which can help me with my neck pain. I met with Chy. I didn't remember her full name anyway she gave me good advice I tried multiple pillows that I liked which has neck support and she gave me a good price. Now my neck pain was relieved. It is also really comfortable. Thank you.”
“This is one of those places you must visit when you are looking for some furniture, after many places checking for a computer desk I found it online and then decided to visit the store and see it physically and was exactly what I was looking for. The quality is very good and the price is reasonable actually it had a discount something I did not expect, also the service was really nice, helpful and punctual.Definitely, I'll come back next time I need it.”
“I’m dumbfounded that there is 5 star experiences and then 1 star? How can that be? Perhaps Sleep Country should up their game on consistent customer service by having one standard and all the stores and staff adhere to it. My experience is a 10 star rating and thanks to Elana at the Richmond, BC (Coppersmith) location, I received the best service when choosing a mattress and then when the product didn’t cut it, is when I really saw after sales service at its finest. Elana and Sleep Country went the extra mile and I’m grateful. I’ve been a loyal customer for 30 years and I keep coming back. Thank you.”
9:30AM - 8PM
3320 Jacombs Rd Unit 1, Richmond
Mattress Stores
“The line for food was extremely long. When you’re hungry and have to wait 30–40 minutes, it gets very frustrating. The service was just okay: staff smiled only occasionally, and it was clear they were tired of dealing with customers. That’s disappointing, because after such a long wait you expect at least a bit more friendliness — but for the staff it’s just another shift.
Maybe I came at the wrong time (it was Saturday, very crowded), but the huge lines and the indifference from the employees didn’t help the experience. The food itself was tasty — no complaints there. And yes, I understand it’s a furniture store, not a full-service restaurant. Still, in other similar stores the service and speed are noticeably better.
In my opinion, improving queue management and customer service would make a big difference, because the potential is definitely there.”
9:30AM - 5:30PM
12571 Bridgeport Rd, Richmond
Mattress Stores
“I was looking to replace my lumpy couch but then I discovered you could just replace the foam in the cushion. You just bring your cushions in, they'll help you measure and let you try different firmness foams. I dropped it off at lunch and they were ready by the end of day! The only thing is I wish there was an option to not use the glue because it smelled quite strong. My old cushion came with a liner bag, but I didn't think to ask if we could skip the glue.”
“Great IKEA location with plenty of parking, clean layout, and helpful staff. Huge selection, easy to navigate showrooms, and smooth checkout. Food court is solid too. Always a reliable shopping experience.”
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“I would like to express my sincere appreciation to you and your team for the excellent service and high-quality furniture you provided.
From the moment I visited your store, I was impressed by the professionalism, product knowledge, and attentiveness demonstrated by your staff. The guidance I received in selecting furniture that met both my functional needs and design preferences was extremely helpful. The quality of the furniture, along with the smooth delivery and setup process, exceeded my expectations.”