OpenRoad Toyota Richmond, established in 1978 as Richmond Toyota, has built a strong reputation as one of Toyota Canada's top dealers. Located at the entrance of the Richmond Auto Mall, the dealership specializes in new, certified pre-owned, and used Toyotas. Customers consistently praise the professional and friendly service provided by the staff, particularly highlighting salespeople like Sam Liang and Michael, who are known for their knowledgeable, helpful, and considerate approach. Many reviews mention the smooth and stress-free car buying experience, with staff taking the time to understand customer needs, answer questions patiently, and offer the best deals. The dealership also prides itself on excellent service after purchase, with team members like Howard going above and beyond to resolve issues promptly. Customers who visit often return for maintenance and service, appreciating the friendly and efficient team, including service advisors like Zoe and Alex, who ensure a detailed and straightforward experience. Overall, OpenRoad Toyota Richmond is recognized for its long-standing relationship with the community, quality customer service, and a wide selection of Toyota vehicles. Whether buying a new or used car or seeking reliable servicing, customers find this dealership trustworthy and committed to their satisfaction.
Recently had my Corolla serviced, Sam, my service advisor help me through the process. She was very knowledgeable, friendly and helpful. The work was done on time and I was on my way. Thanks to Sam making the whole experience painless, and very positive. Look to my next visit
March 2025
Masao is great to work with. I recommend him highly.
March 2025
I always take my car to Open Road for service and the team there is very good to deal with. I had a minor issue this week and Howard Schonberger went “above and beyond” as worked through resolving the issue.
