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September 2023
The worst costumer service at the Richmond branch. The ring I bought was a little too big and it was only a few days past the 30 day mark. I had come multiple times within the 30 days but they never had my size. Despite telling them this, they didn’t care. They clearly don’t care about their costumers. Such a disappointment.
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September 2023
They don’t let you exchange the gift you got that passed over 30 days when you didn’t use it at all in brand new condition what a annoying policy please try to change your policy not everyone have time to change their gifts in 30 days…
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September 2023
The customer service is the worst that I’ve received in my life Nancy Reyes and Abby were absolutely useless, they rejected to help. Both of them are mean. They don’t want to listen to you, and don’t pay attention to you at all! Think twice if you want to come to this store