Trail Appliances in Richmond offers a large and well-organized showroom featuring a wide selection of appliances for the kitchen and laundry. Customers can explore hundreds of models across different brands, including premium labels like Miele, Wolf/SubZero, and more, with display kitchens in the Boutique section. The store provides an inviting atmosphere where shoppers can compare brands, test appliances, and enjoy a coffee while browsing. The staff, including friendly and knowledgeable Product Specialists, are available to offer expert advice in Mandarin and Cantonese, helping customers make informed decisions. Many reviews highlight the excellent customer service, with staff members like Connie Chan and Jennifer Liu recognized for their patience, professionalism, and helpful guidance. Customers appreciated assistance in choosing the right appliances, even when space was limited, and praised the team for flawless delivery and installation. Overall, Trail Appliances provides a positive shopping experience with a wide variety of brands and attentive, bilingual staff ready to assist with appliance purchases.
Was great to buy appliances from Naomi, she is very knowledgeable. Excellent customer service and follow up after delivery. Thank you Naomi!
October 2026
We had to replace our stove with little time to shop before thanksgiving. We lucked out choosing Trail Appliances and with Jennifer's expert assistance were able to select what we needed remotely. The sales process was smooth and coordination with the 3rd party installer went like clockwork.
October 2026
Recently bought all new appliances from Trail Appliances in Richmond BC from Nathan. Absolutely spectacular service, Help choose all the right appliances. Everything went off without a hitch on time and on schedule. I am super happy with everything. Can’t recommend them enough.
