Volvo Cars Richmond offers an exceptional car-buying experience, characterized by knowledgeable and friendly staff who prioritize customer needs. Customers consistently highlight the professionalism and helpfulness of the team, particularly Nick Ng, who is noted for his genuine demeanor and commitment to providing clear information without pressure. He went above and beyond to assist a customer over the phone, even after hours, ensuring they had all necessary details for a rare used model. The dealership is recognized for its accommodating atmosphere, making the car shopping process stress-free. Customers appreciate the relaxed approach taken by sales representatives, including Trevor and Kartik, who are praised for their quick communication and thorough explanations of vehicle options and leasing processes. Additionally, the service department is well-regarded, with staff like Jerome offering practical advice without upselling, further enhancing customer satisfaction. The team’s patience and understanding, particularly in assisting elderly customers with test drives and feature explanations, exemplify their commitment to excellent service. Overall, Volvo Cars Richmond is seen as a trustworthy and reliable dealership that customers look forward to returning to for future purchases and service.
Genuinely one of the best experiences I’ve ever had purchasing a car. Trevor was amazing to work with and really went to bat for us when it came down to locking in a deal. Amazingly fast and efficient communication! Will definitely be a loyal customer after this 10/10 experience.
October 2025
I had been in the market for a vehicle for a while but after coming to Volvo and meeting with Kartik, the choice was obvious. Kartik was super thorough on the model I was interested in (the 40) and made sure to walk me through the entire leasing process. The overall experience was lovely and I could not recommend Kartik... read full comment
October 2025
My entire experience buying a car here was amazing beginning with Trevor. I felt like he was a friend not a sales rep. We had a small hiccup but Jesse was there to help immediately. The customer service is top notch and I would recommend everyone give this dealership a shot you won't be sorry!
