The TELUS & Koodo Store on Cambie provides excellent service and expert advice. Customers report a seamless transition when changing providers and describe receiving top notch, outstanding, and highly recommended service. Staff are noted for being knowledgeable, helpful, professional, pleasant, respectful, kind, and patient, explaining everything perfectly. Employees frequently go above and beyond to fix issues, including with software updates, data transfers, and activating services. The store is commended for helping customers get great deals on phones and for patiently working through complicated processes, such as porting a mobile number. Customers leave knowing how to use their new devices and state they would not hesitate to return for more excellent service.
We received an impeccable service from Mohammed on behalf of Telus. Very impressed and grateful! Thank You Mohammed
August 2026
Prabh was very helpful in helping me look at how I could upgrade my phone while keeping my current plan. Although we couldn’t due to technicalities, he did help me make sure I left with a new phone at a great price. He was very kind and patient while I hummed and hawed over my options.
August 2026
Another great experience. Nigel is the man. He set up my daughter with a new phone that she loves and got both our plans reduced by 50 bucks! Thanks Nigel. Best Telus store I have ever been too. Third visit here and I always go back!
