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9:30AM - 5PM
997 Jackson St, Oakland
Computers
“Went in for a quick scan of my power supply since I was having some issues with my computer crashing. While the initial scan had the PSU looking ok I talked through my issues and they confirmed it was my PSU and not my graphics card which I was worried it may be. Replaced the PSU and it works like a gem!”
“Absolutely incredible service. On a holiday, with no tech in store, Julian helped me sort out a BIOS issue and install a new CPU. He took great care with my machine, communicated at every step, and we made sure everything was running smoothly before I walked out the door. Julian, if you see this, thanks so much for your help!”
“I needed an Ethernet to USB-C cable. It's a non Amazon week, so I used ABM. They had what I needed, even improved on my original idea - and it was cheaper.
Thank you.”
“My Asus ROG G703i laptop had a busted DC jack and will no longer power up nor hold a charge. I dropped by GCS and they confidently said that they could repair it. Well, guess what? GCS finally fixed my laptop and now the laptop is up and running! Thanks, GCS! Much obliged!”
10AM - 5PM
266 Bush St, San Francisco
Computers
“Got to the store just after closing time, person still there immediately came to open the door and quickly helped me find the specific adapter I was having trouble finding all across downtown. Thanks!”
11AM - 6PM
339 14th St, Oakland
Computers
“My son broke his phone screen and the part required to repair it needed to be ordered. His phone was repaired in a timely manner considering parts needed to be shipped. Service was Great!!”
“tech exchange is truly a community lifeline for those who need access to technology to end the digital divide. they are honest and hard working and focused on providing the students of oakland and people to empower the community for greater tech accessibility. thank you for you vision and purpose of tech opportunity for oaklanders!!!!”
“Never had a bad experience at this location. The Manager Jeff is a great guy always on the floor making sure all customers are greeted and taken care of. The cashier Reem was very knowledgeable helped me save a few bucks. Their bathroom was also very clean
Thank you!”
“These people are helpful; they like to give advice; they’re not self important or arrogant. They clearly know a lot about Mac products. you don’t need appointment unless you really do. They’re not in business to sell you and sell you. You’re in business to give you good advice and help you out with your Mac, MacBook Pro, software or hardware. Great guys great job good prices.”
9AM - 5PM
625 Market St, San Francisco
Computers
“My daughter attended a number of their summer camp offerings when she was younger. I still have a Camp Kala Artist Statement and photo above my desk now from when she was 5 or 6. She always came home enthused by the day's activities, and having her work shown in a gallery setting was quite a boost to her artist ego. Very supportive experience.”
“I still have no faith in Best Buy’s call center; however, JONATHAN from the Geek Squad renewed my faith in the Geek Squad. He was professional, very pleasant and had EMPATHY for my frustrations!! Plus, based on what I shared and what he could see, he was able to fix my television!
The Call Center (once again) got my issues wrong!! Last week, they sent out installers; didn’t need anything installed. This time, they told Jonathan that I had no power (wrong) and probably needed a part to repair the problem (wrong)!!
Smh…the call center agents are polite but they don’t LISTEN!!
Thanks to Jonathan, I have a pretty television that works!!??”
10AM - 8PM
1490 Fitzgerald Dr, Pinole
Computers
“Have been a Geek Squad customer more than once in the past few weeks, for an aging laptop - but each person I've encountered has been SUPER helpful, professional and friendly.”
“A confusing iPhone set up meant I needed to hang around for an hour until I could hand in my old phone. This has never happened before. Maybe it was the tech who was helping me out.”
10AM - 8PM
3700 Mandela Pkwy, Oakland
Computers
“Eric was very helpful in the magnolia department. Took his time and demonstrated the McIntosh Ma252 to me. Eric was very patient and I complete my purchase on the 2nd trip.”
“Meech was a great sales rep and was very helpful! I came in to trade in my old iPad and get the new one because my old one was sluggish. They were informative and polite when informing me of the options and made the whole process super simple.”
“This Best Buy has a nice atmosphere, easy parking, and great doors. I bought a Mac Mini here. Initially, I had to look around for help, but once I found a staff, they were efficient and helpful.”
10AM - 8PM
5640 Bay St, Emeryville
Computers
“What an experience at this store. Thanks to them for rectifying their mistake and making me one happy customer.
Back story: I went in two weeks ago to find out what was wrong with my phone, after 2 hours in the store, parts had to be ordered. I was advised that they would email me when I could come in for the repair. After many unsuccessful attempts trying to reach someone at the store, I decided to go in the following week after not getting an update. Was assured the repair would be done and to come back in 2 hours. Returned, but phone wasn’t fully repaired as there was a miscommunication on their side.
Kevin and Grace, made sure that I didn’t leave without a phone. They apologized and I got given a new phone. Apple Store dropped the ball on this one, but made sure that me, as a customer, was left satisfied at the end of it all.”
“Amazing service. I was trading-in MacBook and iPhone for Air I bought 2 weeks ago in Boston. He solved a problem that Boston was helpless with. Damien was incredibly swift and helpful and gave me some good Mac tips when I asked.”
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“Hosent business - always can offer quick advice before charging you to for assessment, then provides fair price for services. I had a disappearing Bluetooth on my laptop and he reset the motherboard with no fuss”