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“I love how everyone here is personable. I've been to many other banks for one reason or another, and US Bank is the only one that I don't feel like they're trying to sell me a used car (so to speak). If they suggest a banking product for me, I will look at it seriously because I feel like it's coming from a genuine place of wanting me to know about something that would be better for me than what I currently have. That sincerity is getting harder to come by in general these days, so I'm glad to know I can find it here. Good on ya, US Bank!”
“Outstanding customer service. The 4 branches I have been to also have outstanding customer service. I don’t even know what else to say. It’s just great place to bank. Thank you Juliet, from Ontario branch. You were very kind and so helpful.”
“Always a courteous, pleasant, and friendly experience. No matter the branch the value in kind courteous professional service is the same!! Customer 10+ years and wont ever bank anywhere else # truestory”
“My husband and I bought our first home and Marlow and his team were fast, efficient giving us immediate approval and what we needed even going out of their way to making our hone buying experience a little less stressful. Would recommend to anyone looking to buy.”
“Perla was extremely helpful recently. Greatly appreciated she went out of her way to help me operating the coin machine . Very nice polite and felt very comfortable. Great service this is why I’m a schools first customer. Thank you”
“AmPac helped my husband turn his vision into a reality! The team and leaders were patient, kind, supportive and informative through the application, review, and funding process.
Ms Damaris is excellent at walking her clients through each step and being a bridge between all stakeholders holders.
With the equipment and operating funding received from AmPac, my husband was able to officially launch Hissons Transportation as a transportation carrier in CA!
We are truly grateful for this experience as it was grounded in professional process management accompanied by an abundance of faith and support!”
9AM - 2PM
1895 N Campus Ave, Upland
Banks
“After going to Chase and they refused to cash my savings bonds. Lupe had no problems with taking my 30 savings bonds and cashing them in. Thank you for helping me out, we needed the money and this helped a lot.”
“We found Pierre Tawil and his team through our real estate agent. This was our first home buying experience, but we feel very blessed and fortunate. Pierre and Michelle were so helpful. Pierre had the best loan rate we could find, and he was able to get our loan funded very quickly. He was more than willing to share his knowledge and provide us education through this process. He seemed to be ever available and got back to us very quickly on everything also. Great group! Highly recommend!!”
“This branch has 5 ladies working inside the small glass house, inside the supermarket. The market is quite loud, so you may have a hard time hearing what they are saying. This is a tough place for banking, but those hard-working and kind ladies are trying their best to keep this place organized and cozy.”
“Opened an account and man it was fast, easy, and painless...was in an out in 30 min with a debit card with my name on it ..not a temporary one.....Shout out to Emilio who opened my account...?????”
“Citizen Business Bank has provided exceptional service for many years. I have been a customer for more than 20 years, and my experience has always been outstanding. Whether I visit the branch in person or call over the phone, the staff is always professional, friendly, and very helpful.
Every time I come into the bank, I am greeted with a smile and made to feel welcome by Audella and her team. The team always takes the time to answer my questions. It’s clear they truly care about their customers and building long term relationships.
Recently, my father called regarding his account balance, and Angela assisted him. She was incredibly patient, informative, and genuinely happy to help with all of his questions. Her professionalism and kindness made the experience even better.
I highly recommend Citizen Business Bank to anyone looking for a reliable bank with excellent customer service and knowledgeable staff. They take care of me and my father as well.”
9AM - 2PM
3800 Grand Ave, Chino
Banks
“I would 100% recommend this Chase branch because of my experience with Paul Shin and the teller who helped me set up the appointment with him — my apologies for not getting his name! I got everything I needed to get done and feel much better about my financial situation after the meeting. Thank you for the excellent service!!”
“Very appreciative of the manager Rebecca she was very friendly and helpful to my brother to help him resolve an issue with account and that’s all he keeps talking about. How awesome the manager is. I hope the tone she sets is followed by all the other staff”
“The best bank, always excellent customer service. Robert is excellent. During the pandemic US Bank was there for me, have other accounts in different banks but they treat you just like an extra number. The smaller the bank the better.”
“8/27/2025
Tyrie was exceptional today with a bit of an involved matter I had. He was skilled, patient, friendly, and was able to get the needed solution completed. He is to be commended for his helpfulness. Thanks again Tyrie.
~Amanda Simonson”
“I’ve been with Arrowhead for about 2 years now, it’s amazing! The staff at this location is very friendly and helpful. I highly recommend banking here especially if it’s your first time opening a bank account.”
“Best bank to bank with. Great customer service. Great atmosphere! They always answer the phones and are so cuteous and helpful. I would highly recommend banking with Chino Commercial Bank!”
“The whole staff is always so friendly and helpful. They went far and above to help me with paperwork to get my mortgage completed. I couldn't have done it without their help. Thank you Claremont branch. Shelly, Jennie and Crystal are awesome!”
“Last year we opened a business Chase account and Stephanie helped us with the process. She explained everything thoroughly and she’s great company!. We left feeling confident and taken cared for. Thanks!”
“The girls at US bank are awesome and the Branch Manager Taylor Navidad goes above and beyond. I'm happy I switched my business over to US bank from Wells Fargo down the street.”
“Big shout out for Iris at this US Bank Location. I showed up with questions and concerns. She had all my answers.
Very personable and knowledgeable. She definitely helped solidify my choice for Business banking.”
“All of the staff working here are excellent. They are always fast, friendly and accurate. Jeanne Corsaro frequently helps me and is a great person to conduct business with. You can't go wrong when dealing with her.”
“Frank and all his associates are awesome they remember you when you walk in you don't have to show ID once they know you and there is very rarely a line so we get right in do what we have to do and get out great Bank great atmosphere nice people. This is the way banking should be glad I changed over.”
“(Translated by Google) This great team helped us get a house, they know a lot about real estate and they prepare you to be able to acquire a property.(Original)Este gran equipo nos ayudó a conseguir casa, saben mucho de bienes raíces y te preparan para poder adquirir alguna propiedad.”
“INI, is the best. She helped me open up a few accounts for my business and can’t wait to open up my personal accounts soon. The level of personal care and attention is by far the best I’ve ever received from a bank. I highly recommend you talk to Ini.”
“Lacy was awesome helping us set up an account for my late parents. She was so kind and explained in ways we could understand! She is very good at her job and represents Chaffey Federal Credit Union in a professional and personal way!”
“I so I just actually walked out of this branch because my mom had fraud on her account and we had to reorder a new card and make updates to her account I just want to Thank Tabitha for being sooooo NICE! she truly helped my mom & I out she gave us information on how the claim status works and she was very patient she showed compassion and that means a lot her Customer Service was truly OUTSTANDING!!! I was greatful that we received her help I now feel more comfortable with my moms account after all this fraudulent activity!!! So THANK YOU AGAIN TABITHA FOR BEING SO HELPFUL & KIND YOUR TRULY MADE OUT DAY DURRING THIS DIFFICULT TIME!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️”
“After visiting two different branches and feeling disappointed by the lack of support, I finally met a branch manager who truly went above and beyond to help me. I visited the South Chino branch intending to close my accounts due to previous negative experiences, but that changed after meeting Valerie Camey. She was exceptionally knowledgeable, patient, and dedicated to resolving my issue. After spending over an hour reviewing my situation, she found a resolution and restored my confidence in the bank. I sincerely appreciate her professionalism and commitment — the bank truly needs more people like her. If anyone reads this, please recognize and congratulate her for outstanding service. Thanks to her, I’ve decided to continue banking here.”
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“Went there past Wednesday for Notary service. BOFA Erica messed up my appointment. Branch Manager and her team worked to accommodate the appointment. They went above and beyond to work this for me. Kudos to Branch Manger and her team, particularly, someone called Stephanie. They should be recognized for their human touch which become rare in these days and age in almost every industry.”