“Got a real good deal on a 3 ton heavy duty floor jack and they were very helpful helping me pick it out. They didn't push the most expensive and helped me find the right one for my needs. Great place for tools.”
“These guys are the absolute best. They have many years of experience in the industry and the trade. I explained to them that I wanted to cut and bevel the edge of an extra piece of granite I had lying around. They took their time to explain everything thoroughly, and recommended the correct pads to get the job done. Super grateful that I stopped by. Not only do you buy here, but you can pick their brains on DIY stuff. Would highly recommend these guys. Fair prices and a wealth of knowledge.”
“All 3 staff members I chatted with were very helpful and happy. Pointed me right where the products I wanted were located, and the store was quite organized. My only regret is I didn’t grab one of the frozen pies past checkout, always next visit!”
“Helene was a good customer service employee. She did everything she could to be helpful. (This was year ago) Today, Juan at self checkout was not helpful enough. It was 7:05 pm, I think he's thinking about to go home.”
“I visited Lowe’s on Monday to purchase paint for our house. I brought in a quart containing the color information, and an associate prepared a five-gallon container and an additional gallon. Everything seemed fine until we checked the color and found that the five-gallon batch was too light. After two more attempts, the associate asked for assistance while four other customers waited. Thankfully, Anthony A. and Austin S. stepped in to help. Anthony went above and beyond by explaining what was needed and handling my order, while Austin assisted the other customers. Anthony also helped us through checkout and walked us to our car, saving us the time of calling for assistance. Anthony and Austin were professional, helpful, and very friendly. Their customer service was outstanding, and I hope they receive the recognition they deserve. Thank you”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.