Golden 1 Credit Union is a member-focused financial institution with a long history, serving over a million Californians. It offers considerable convenience with many branches and access to thousands of fee-free ATMs. Many customers report positive experiences, describing the staff as friendly, knowledgeable, helpful, and efficient. Interactions are often noted as easy and positive, with staff members going above and beyond to assist and find solutions. Service is generally fast, even when lines are present.
However, some feedback points to areas for improvement. Specific branch ATMs can be inconveniently located, requiring difficult parking and exposure to sun, with some customers wishing for drive-through options. On busy days, like Fridays, limited teller availability can lead to very long wait times, creating a sense that customer service is being sacrificed. Despite these occasional issues with specific branch logistics, many customers express long-term satisfaction, citing a lack of problems and reliable, prompt responses to phone calls and questions.
Golden 1 is great ❤ I've been with them for 50 years. Never had a problem everyone is awesome.... Thanks Golden 1
January 2024
Always a line..G1 should actually staff this big beautiful office with people to service their customers. I dread going into this bank.
January 2024
I just wish they had more tellers on fridays...I know they know people get paid on Fridays..and they should expect more customers on busy days..they only have 1 or 2 tellers on friday...makes for a 35 minute wait in line :( ... customer service is getting sacrificed to save a buck these days.
