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“During 28 years of owning a small business, I chose the perfect bank! Michelle and her team at the Auburn branch have been amazing partners and have been able to meet all of my needs. I couldn't have picked a better bank!”
“Great bank for business banking. Candace Hile goes above and beyond for her business banking customers and treats them like a partner. Easy to communicate with and helped streamline all my business banking and loan needs. I highly recommend this bank.”
“Ok so i have been living in this area for a long time and i got my bank account in this branch and god grace i found a guy there his name was austin so i wana say he is best and best and best among all the other people what i felt, he just guided me so good with everything i wanted to know , so ya long term short if you are in auburn then definitely go there and make appointment with him because he is amazing .”
“This is a great branch! The personnel are very knowledgeable and friendly. What I really like is this branch does not have a high turnover of employees which is very important to me.”
“The staff is awesome and ready to help any way possible. Their very knowledgeable, they will not give you a corporate response they want what is best for you. Nicole and Amanda are 10/10”
“Yesterday Ashley went above and beyond to help me after the death of my mom. I was surprised to see that she was able to connect accounts to my mobile app. What a a releaf to have that information”
“We have been with OE Federal Credit Union for over 50 years, always receiving friendly and knowledgeable customer care. The Auburn branch has had staffing changes, however, this has not changed the customer care that we have had during all the years. Leona and her staff are just as friendly, knowledgeable and professional as one would expect at any OE Federal Branch.
Ally Chacon”
“!! What a great Team members..
1. Customer service: just walking in you will have great grettings welcome in.
2. The service: it's so very important I can see a lot help for their customers.
3. Managers : is a big impression from Kathy, Elizabeth and the rest of the team.
This place Rock and Roll.
I got so much help and as I said Customer come first there !!.
Thank you so much for all your help and support ? ❤️”
“Every time I visit this branch they are very friendly and helpful. They quickly learned my name and who I am, as they do with all of their customers. I couldn't ask for a better banking experience!”
“Choose the correct time to carry out transactions for which you need a teller or you'll be standing in line for a long time. I don't remember seeing more than two tellers working at a time in a couple of years, but I have experienced long waits.
In addition, I recently saw that the left ATM machine had some technical problem with a customer. He had to go inside (fortunately, the branch was open) to let the staff know there was a problem. A subsequent customer had an issue with the same ATM. I went inside to ask the staff to put up a sign alerting customers that the ATM was out of order. But the staff I spoke with told me Golden 1's HQ group that deals with the ATMs wouldn't let the local staff put up a sign or disable the ATM or address the problem in any way to prevent potential users from using the same faulty ATM! Unacceptable.
I've reported the issue, but who knows when anything will be done to correct this incomprehensible policy.”
“Fantastic experience at this branch. Very professional, patient, and knowledgeable staff. Answered all questions. Opened several accounts, personal and business. Transferred all of my banking from BofA and rid myself of their horrible customer service.”
“Our family are long-term customers of Wells Fargo . Like any institution, service can be a little hit and miss at times, but we love this Auburn branch. Banker Chris Spicer in particular recently helped us navigate a tricky situation with various complicated documents. He did his research, talked to our attorney, and was able to help us through the process with professionalism and good spirit. This kind of top-notch service is really hard to find these days!”
“A nice branch, clean, updated and modern. Helpful staff. I set up 2 business accounts with Thien, he was very, knowledgeable, helpful and service oriented. He was very pleasant to work with, and we got through the process quickly and efficiently. Highly recommend this branch.”
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“Banking at this Auburn Branch 24 years, never treated poorly. Staff always friendly and ready to help. I think that's called old fashioned customer service! Thank you Diane and staff!”