Victra is a Verizon Authorized Retailer located in Bakersfield, CA, focused on providing the best experience for its guests. The store offers a wide range of wireless devices, including phones, tablets, and accessories, along with expert device protection. Customers appreciate the knowledgeable and friendly staff, with particular praise for team members like Mac, Helen, and Kattie, who are recognized for their professionalism, courtesy, and product knowledge. However, some customers suggest improvements, such as a dedicated drop-off area for returning equipment to reduce wait times. Overall, customers express satisfaction with the service and support during their transactions, highlighting the team's ability to handle complex upgrades effectively.
I went into this store on my lunch break, as it was the closest to where I work, and Katie helped get my cell phone issues worked out fast, all while still helping another client at the same time. She knew what she was doing, and was able to get things taken care of. Thanks so much!
May 2023
The Sales Person Mac M that attended me was great found the best deal of the day that I needed to get back to work. Thanks a million Mac.
April 2023
Helen was friendly and outgoing, she listened well and presented products and services in a seamless and unobtrusive way. As a salesman myself, I appreciate professionalism, courtesy and good product knowledge
