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9AM - 2PM
670 Bailey Rd, Bay Point
Banks
“I was pretty upset after being told I would have to come back in 2 hours to open a bank account. I was depressed and finally forcing myself to get out of the house and coming down the hill to Chase Bank on Bailey Rd in Pittsburg. I asked if someone can help me open a bank account, after waiting I was told come back at 2pm (2 hours later) I stated I only had about a half hour. I started to leave and the bank manager called me into his office and personally apologized for being put off. The bank manager Ronnie Taylor personally helped me and I now have an account. I will look forward to seeing Ronnie next time I bank at Chase. Thank you - from a zero to hero”
“Online/phone enrollment was a breeze with Aly B. Any questions I had, or any user error hiccups on my part, she was SUPER quick to offer assistance and help me through any difficulties.
I have not been in the physical location yet, due to distance, but if the virtual help is even half of what is offered in person, you can't go wrong with choosing them as your financial institution.”
“Alfredo is an EXCELLENT REPRESENTATIVE. He took his time to help me understand the type of account I was opening. And followed up with superiors to get answers to additional questions I had outside of his authority. It was a pleasure working with him.”
““Huge shout-out to Luis at the Virginia Hills BofA! Customer since 1980 and he just gave me the best experience yet. Helped me prep for my retirement travels with a No Foreign transaction Fee Visa.
Exceptional service and a true professional!””
“The PSCU Concord Branch is so much more convenient at its current Willow Way location. Each and every time I have gone to this branch has been a pleasant experience. The employees who work there are extremely friendly, knowledgeable and helpful. Recently I went in to wire a large sum of money to a financial institution in the EST time zone. I was running a little late and wasn’t sure if I was going to get the wire off in time to make the 4PM EST cutoff time. Branch Manager - Robin worked promptly and efficiently to get the wire off in time. PSCU has been a great banking institution for our family for 30+ years!”
“Each time i get an emergency case needing an urgent assistance, Kaiperm does not fail to meet my needs and expectations. Instead, they exceed all of that. I have not had any bad experience with Kaiperm. Their service is by far the best!”
“JD Singh is my personal banker. How many people can actually say that today when most brick and mortar banks are more concerned with their bottom line than in Customer Service? Last December our family account was hacked. JD helped secure the account and facilitate the transition from all the existing accounts to the new ones. That included other banks, mortgage houses, government agencies, and healthcare facilities. The work took several agonizing months. JD has also helped me with my personal banking needs. I am forever grateful to JD and Citibank Pleasant Hill, Crescent Drive branch for coming to our aid. Finally, I must also recognize branch manager, Fazila Aziz who has created a welcoming atmosphere at this branch. If customer service is important to you, check out this branch.”
“I am the business owner of a 30 employee insurance brokerage. During the 2020 Coronavirus crisis, I was banking with one of the "Big Banks." I applied for a PPP loan on the first day that the SBA would except applications. I uploaded all of my documents immediately. I was given a confirmation email by the "Big Bank", but no other means of communication. After 14 days of attempting to contact the "Big Bank" in various ways with no response, I received an email stating they had reviewed my application. The email also stated that when the SBA replenished their PPP funds for a second round of funding, the "Big Bank" would submit my application. I couldn't believe that no work had been done. I later heard most "Big Banks" focused on their larger customers relationships first, not the small businesses that the PPP program was designed for. The experience was frustrating and I decided to look elsewhere. I contacted Chris Barr at California Bank and Commerce's Sacramento office. He told me he and his team would do everything they could to help support my business and get me submitted to the SBA in a timely manner. I sent them all of my information, they submitted to the SBA, and kept me well-informed throughout the entire process. Within three days of this process, I received my loan documents and was fully funded. The process was incredibly efficient and the experience went well beyond my expectations. Without the support of California Bank and Commerce, my business would be facing severe hardship. I am moving my entire banking relationship to California Bank and Commerce and look forward to building a long-term partnership with them.”
“Pros:Customer Service person was so nice and answered every question I asked very well.Cons: After approving my new car loan and walking into the dealership to close the deal. the car dealership tried to reach the bank on couple of occasions without any succes.I would have said the dealership was not been truthfull because they were trying to have me finance with them. but I had already experienced it myself for the last couple of weeks. trying to reach the bank was so tidous not to mention endless attempts trying to log into my own account all in the name of some merger or update. I eventualy went back in to finance with the dealership for my peace of mind.This was a horrible experience”
“Really great idea and place, I'd been struggling to sort out my account for a few years after moving overseas and the banking reps were able to fix it in no time at all. Getting a verve coffee at the same time made it even easier!”
9AM - 12PM
2507 Somersville Rd, Antioch
Banks
“I came to open an account and it took me 30 minutes, the service was excellent and the best thing is that they have no fees, Anthony Vannucci provided us with excellent service!”
Closed
1785 Arnold Dr, Martinez
Banks
“Just moved to the area! So happy to have found this branch, friendly staff and really clean, which is super important to me during these times. I love the way everything is displayed, I can see everything the branch offers without having to ask.”
“We love our Pittsburg Bank of the West branch. The lines are typically short, tellers are friendly, consistent, and know our names. It's a great, neighborhood bank.”
“⭐⭐⭐⭐⭐
Outstanding service at Columbia Bank, Walnut Creek. Fred sets the standard—efficient, trustworthy, and on point. Five stars without hesitation.”
“This branch has been so amazing to work with. I opened a business account my old bank wouldn't. They save me time with their excellent service. Guide me to the right loans, accounts that might benefit my needs. Ive been with another bank for almost 40 years and never received the attention that Concord BBVA gives. I took them all a xmas gift today, Im so thankful for their help every month.”
“i had a payment set for the 14th of july with a customer service rep to be taken out of my account.i called mechanics bank the day before and told the customer service rep i was not going to be able to make the payment until the following friday , The rep set me up with different arrangements and set it ** in her computer to be paid on the 22nd and when i woke up this morning even though i called the day before they still ran my payment through my bank . This is the problem with having different people taking care of multiple accounts . No one at this company does what they say but its always being told that this conversation is being recorded . Thats a joke they dont listen . I had the pleasures of speaking with 2 managers that also couldnt answer my questions why? do you guys listen to your clients . Well in my opinion this bank ***** and there reps dont listen . and their managers on duty dont either . pretty funny how they can take your money on second and now i have to call my bank dispute the charge and play the waiting game .They give excuses why they cant refund your money . Well alls i got to say to future buyers is Find a different bank to finance your loan with this bank lies and dont help you when they s**** up”
“Columbia Bank in Concord is outstanding. Liz, Ingrid, Maria, and Britney are absolute professionals—fast, sharp, and genuinely care about their customers. This is how banking should be done.⭐️⭐️⭐️⭐️⭐️”
“Have been a member for over 20 years and I've never been dissatisfied with the service I get. ALL the employees are polite and patient. I've also invited family members to join. Won't go anywhere else but DVFCU.”
“I have been going here all my adult life, my mom worked for the county and that’s how I got it (u use to have to be referred). All my children now have accounts here, car loans here, we have moved with them, had their name changed with them, etc. I honestly feel they’re part of our family. I have NEVER had bad customer service. I have had employees go above and beyond on many occasions. I do not particularly like this current location (BUT I love the current employees in there at Century Blvd) however I do much of my banking through the app?. You all are doing a great job and I appreciate each one if you!???”
“Love this place ,love the people in it . They are always welcome us with a smile, and never mind answering our questions, even if we feel like it's a silly one. Been with them for years. Not going any plase eals.”
10AM - 2PM
25 Crescent Dr Suite 13C, Pleasant Hill
Banks
“Nice people inside, not too long a wait, sometimes when their busy its tough to get very specific banking questions answered, not always the fastest phone customer service, lastly 4 stars because all their ATM's are so slow, imagine depositing $100 in tip money, and having to stand their at 11pm with no one around having to wait for the dam thing to process your request, and then have it kick back bills, or not allow the whole deposit and you have to go to another branch, very frustrating. No plan to switch banks, but their ATMs are their biggest weakness around here.”
“I've always had prompt, courteous service. Biggest issue is the branch is too small to accommodate the volume of people, especially at the end/beginning of the month. Wish they were open more hours.”
9AM - 12PM
1969 Diamond Blvd, Concord
Banks
“I got my business line of credit from Ashley and the nice folks at BMO! Ashley was quick and efficient, and in the midst of a transition into BMO, she guided me through the maze.... kudos to Ashley!”
9AM - 2PM
742 Bancroft Rd, Walnut Creek
Banks
“You have a wonderful employee at the Walnut Creek branch. Angela has been a great help to me in dealing with my partner's estate. His son was the beneficiary of one of his Provident accounts and Angela helped me navigate necessary details to ensure the transition went smoothly. She was able to tell me how to handle the transition when I was still in shock from his passing. Her calm, cool manner helped me with the situation. I so appreciate you having such a delightful, knowledgeable employee. She is a jewel!”
“Mayra Medina is friendly, competent, and fast. I would recommend any of my family and friends to Patelco because of the professional service Mayra provided during my first visit.”
“Branch Manger K G is going to do big things for this location if Mechanics Bank knows really where it's relationships are. Heather, Jordan and Bob were holding down the echoing spacious and beautiful banking center "branch" as Mr. Downer did it didn't like the word (I can't remember). I am a customer first and a previous employee removed with wrong reason because I was exempt employee. Exempt employees have many rights hourly employees do not. But let's no back to that time. Let's talk about the without "probable reason" to close a "long lasting" relationship which was the previous tag line. The Downer jewel is tarnished expansion into Southern California simply just makes Mechanics Bank a non-family bank. You'll see 5 stars here and you'll see 1 stars at 2 other locations; HQ and the domiciling bank of my closed accounts. Sorry, Rauly, clean up will be messy.”
“PCBB has been an excellent partner with the Bank of Santa Clarita. The folks at PCBB are professional, knowledgeable and easily accessible. Not only does PCBB provide sound banking solutions to help the Bank's clients, it also provides cogent formal and informal consultative services which have proved valuable over the many years of relationship.”
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“Wells Fargo Bank instore Bank branch and three automated teller machines (ATM) are conveniently located inside of the Safeway Supermarket, and there are plenty of available parking spaces at all times.”