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“I was pretty upset after being told I would have to come back in 2 hours to open a bank account. I was depressed and finally forcing myself to get out of the house and coming down the hill to Chase Bank on Bailey Rd in Pittsburg. I asked if someone can help me open a bank account, after waiting I was told come back at 2pm (2 hours later) I stated I only had about a half hour. I started to leave and the bank manager called me into his office and personally apologized for being put off. The bank manager Ronnie Taylor personally helped me and I now have an account. I will look forward to seeing Ronnie next time I bank at Chase. Thank you - from a zero to hero”
“Online/phone enrollment was a breeze with Aly B. Any questions I had, or any user error hiccups on my part, she was SUPER quick to offer assistance and help me through any difficulties.
I have not been in the physical location yet, due to distance, but if the virtual help is even half of what is offered in person, you can't go wrong with choosing them as your financial institution.”
“Aly was absolutely wonderful and made the process of setting up my savings account smooth and stress-free. She was patient, knowledgeable, and took the time to explain everything clearly. You can tell she genuinely cares about helping members. I’m glad I chose Kaiperm Credit Union and appreciate the great customer service.”
“Dita helped me up my credit limit. She was very helpful and made sure everything wasn’t complicated for me to understand. I appreciate the customer service on the phone and not having to deal with a robot(; Thank you Dita!”
““Huge shout-out to Luis at the Virginia Hills BofA! Customer since 1980 and he just gave me the best experience yet. Helped me prep for my retirement travels with a No Foreign transaction Fee Visa.
Exceptional service and a true professional!””
“My time was limited as I had a doctor’s appointment and was hoping that opening a certificate wouldn’t take long. It didn’t, the rep, I believe his name was Alberto, was very efficient and answered all my questions. I Love my credit union.”
“JD Singh is my personal banker. How many people can actually say that today when most brick and mortar banks are more concerned with their bottom line than in Customer Service? Last December our family account was hacked. JD helped secure the account and facilitate the transition from all the existing accounts to the new ones. That included other banks, mortgage houses, government agencies, and healthcare facilities. The work took several agonizing months. JD has also helped me with my personal banking needs. I am forever grateful to JD and Citibank Pleasant Hill, Crescent Drive branch for coming to our aid. Finally, I must also recognize branch manager, Fazila Aziz who has created a welcoming atmosphere at this branch. If customer service is important to you, check out this branch.”
“I am the business owner of a 30 employee insurance brokerage. During the 2020 Coronavirus crisis, I was banking with one of the "Big Banks." I applied for a PPP loan on the first day that the SBA would except applications. I uploaded all of my documents immediately. I was given a confirmation email by the "Big Bank", but no other means of communication. After 14 days of attempting to contact the "Big Bank" in various ways with no response, I received an email stating they had reviewed my application. The email also stated that when the SBA replenished their PPP funds for a second round of funding, the "Big Bank" would submit my application. I couldn't believe that no work had been done. I later heard most "Big Banks" focused on their larger customers relationships first, not the small businesses that the PPP program was designed for. The experience was frustrating and I decided to look elsewhere. I contacted Chris Barr at California Bank and Commerce's Sacramento office. He told me he and his team would do everything they could to help support my business and get me submitted to the SBA in a timely manner. I sent them all of my information, they submitted to the SBA, and kept me well-informed throughout the entire process. Within three days of this process, I received my loan documents and was fully funded. The process was incredibly efficient and the experience went well beyond my expectations. Without the support of California Bank and Commerce, my business would be facing severe hardship. I am moving my entire banking relationship to California Bank and Commerce and look forward to building a long-term partnership with them.”
“Really great idea and place, I'd been struggling to sort out my account for a few years after moving overseas and the banking reps were able to fix it in no time at all. Getting a verve coffee at the same time made it even easier!”
“I came to open an account and it took me 30 minutes, the service was excellent and the best thing is that they have no fees, Anthony Vannucci provided us with excellent service!”
Closed
1785 Arnold Dr, Martinez
Banks
“Chris and Matt was very helpful to get me the best rate for Equity line of credit and got all paperwork done with an hour with no out of pocket cost.Great work and clean place to walk in We will tell all of my friends and family about this hidden bank”
Closed
1785 Arnold Dr, Martinez
Banks
“Just moved to the area! So happy to have found this branch, friendly staff and really clean, which is super important to me during these times. I love the way everything is displayed, I can see everything the branch offers without having to ask.”
“We love our Pittsburg Bank of the West branch. The lines are typically short, tellers are friendly, consistent, and know our names. It's a great, neighborhood bank.”
“⭐⭐⭐⭐⭐
Outstanding service at Columbia Bank, Walnut Creek. Fred sets the standard—efficient, trustworthy, and on point. Five stars without hesitation.”
“This branch has been so amazing to work with. I opened a business account my old bank wouldn't. They save me time with their excellent service. Guide me to the right loans, accounts that might benefit my needs. Ive been with another bank for almost 40 years and never received the attention that Concord BBVA gives. I took them all a xmas gift today, Im so thankful for their help every month.”
“Columbia Bank in Concord is outstanding. Liz, Ingrid, Maria, and Britney are absolute professionals—fast, sharp, and genuinely care about their customers. This is how banking should be done.⭐️⭐️⭐️⭐️⭐️”
“Polam Federal Credit Union has saved me many, many times; and, I’m not even a member! My credit union is based in Southern California. Many of the CUs here have stopped providing services such as cashier’s checks. Thankfully, Polam is not one of them. The gals who assist me are always so kind and patient. I’ve even learned some Polish! Thank you, ladies for always coming through for me! ♥”
“I would like to thank Ashley Lopez for working with me to get my 2026 Kia K5. It was such a smooth transaction and she took care of everything all I needed to do was sign. If you are not a member of Self Help Credit Union please sign up today they have many services available. Who’s next??”
“i had a payment set for the 14th of july with a customer service rep to be taken out of my account.i called mechanics bank the day before and told the customer service rep i was not going to be able to make the payment until the following friday , The rep set me up with different arrangements and set it ** in her computer to be paid on the 22nd and when i woke up this morning even though i called the day before they still ran my payment through my bank . This is the problem with having different people taking care of multiple accounts . No one at this company does what they say but its always being told that this conversation is being recorded . Thats a joke they dont listen . I had the pleasures of speaking with 2 managers that also couldnt answer my questions why? do you guys listen to your clients . Well in my opinion this bank ***** and there reps dont listen . and their managers on duty dont either . pretty funny how they can take your money on second and now i have to call my bank dispute the charge and play the waiting game .They give excuses why they cant refund your money . Well alls i got to say to future buyers is Find a different bank to finance your loan with this bank lies and dont help you when they s**** up”
“I had an amazing experience opening my new checking account at the Walnut Creek branch with Misha Tchatovev, Assistant Branch Manager. From the moment I walked in, Misha made the process easy, smooth, and stress-free. He took the time to explain everything clearly, answered all of my questions with patience, and made sure I understood all of my options before moving forward.
What really stood out was Misha’s professionalism and genuine care — he didn’t just rush through paperwork, he walked me through step-by-step and made me feel confident about my decision. It’s rare to find someone who combines expertise with such a friendly, approachable attitude.
If you’re thinking about opening an account or need any kind of banking help, I highly recommend asking for Misha. He went above and beyond to make sure I was taken care of. Provident Credit Union is lucky to have him!”
“Love this place ,love the people in it . They are always welcome us with a smile, and never mind answering our questions, even if we feel like it's a silly one. Been with them for years. Not going any plase eals.”
“I have been going here all my adult life, my mom worked for the county and that’s how I got it (u use to have to be referred). All my children now have accounts here, car loans here, we have moved with them, had their name changed with them, etc. I honestly feel they’re part of our family. I have NEVER had bad customer service. I have had employees go above and beyond on many occasions. I do not particularly like this current location (BUT I love the current employees in there at Century Blvd) however I do much of my banking through the app?. You all are doing a great job and I appreciate each one if you!???”
“Nice people inside, not too long a wait, sometimes when their busy its tough to get very specific banking questions answered, not always the fastest phone customer service, lastly 4 stars because all their ATM's are so slow, imagine depositing $100 in tip money, and having to stand their at 11pm with no one around having to wait for the dam thing to process your request, and then have it kick back bills, or not allow the whole deposit and you have to go to another branch, very frustrating. No plan to switch banks, but their ATMs are their biggest weakness around here.”
“Every time I have gone in I can say their customer service has always been excellent. From the tellers to the branch manager, super polite, friendly and help me with all that I need.”
“I've always had prompt, courteous service. Biggest issue is the branch is too small to accommodate the volume of people, especially at the end/beginning of the month. Wish they were open more hours.”
“Eliza was amazing! I use a different Credit union in Massachusetts and visited this shared branch twice today. Both time I was helped with a glowing smile from Eliza, she accepted me as one of her customers even tho I don’t bank here. Took her time explaining everything so I was extremely well informed. Employees like this are rare and I want to say I appreciate and thank you Eliza. If you go here please ask for her help and you will be amazed.”
“Mayra Medina is friendly, competent, and fast. I would recommend any of my family and friends to Patelco because of the professional service Mayra provided during my first visit.”
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“Wells Fargo Bank instore Bank branch and three automated teller machines (ATM) are conveniently located inside of the Safeway Supermarket, and there are plenty of available parking spaces at all times.”