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9:30AM - 4:30PM
1015 Fillmore Street Fillmore Postal, San Francisco
Post Offices
“Wonderful service! There is also a self-serve option to scan in your own packages so you can get in and out very quickly. They accept UPS, FedEx, and USPS so it's a great one-stop shop!”
“Appears to be small and persistently understaffed, every time I've been there there's been a long line and a considerable wait. Having said that it's perfectly conveniently located and I've never had a single problem with customer service. Every single person I've directly dealt with has been kind, pleasant, efficient, helpful, not working slowly. Doing their best.”
“I had an excellent experience at the Pacifica Post Office while applying for a new passport. Even without an appointment, the staff were incredibly professional, efficient, and courteous. They took the time to walk me through the entire application process, ensured all documents were in order, and processed everything smoothly. It's rare to find this level of service and patience—especially for something as important as a passport. I'm very grateful and highly recommend this location for passport services!”
“This is not the regular post office that I usually go to. But after reviewing the comments online, I decided to come here. I am not disappointed.
I need to mail the documents for passport renewal. For some reason, I feel insecure about having everything in the file. The lady assisting me even checked my stuff with me before sealing the envelope. It is so kind of her doing this. She also shares her experience on this renewal matter because she is seeing it every day. I am grateful for what she has done for me.
BTW, I went around 9:30 am and the parking was not bad.”
“Wow. The negative reviews are a cornucopia of self-importance and neurosis rarely seen outside of a Starbucks line. The truth is that everyone who has worked at this post office in the past dozen years is nice and helpful. The patrons I've had occasion to speak to are also very friendly. Luckily, I never encountered any of the negative Yelp reviewers.”
“Not only is this post office so convenient from the Delaware St one, it has the nicest staff working there and they’re hard working at best! Always busy whenever I visit there.”
“I came in at 4:55pm with a 25lb box, no shipping label, and no idea what service to use. They close at 5:00pm and I had full confidence that I wouldn’t get any help and would have to come back another day. I was so wrong! I was next in line and the clerk who took care of me was awesome. I said “I need help” to which he replied “I do too!” After a quick chuckle I told him I just need tracking, speed doesn’t matter. He gave me the cheapest option and got my label ready for me (the package to its destination in 2 business days for $28!). I was back in my car by 5:00pm. Every interaction I’ve had at this location has been very pleasant and the staff has been super helpful, knock on wood! That’s why I keep coming back to this one.”
“Review about fingerprinting here. Will recommend anyone in the Bay Area to go here!!!
The person who took care of me was very nice and really helpful. He knows his job, they are doing the fingerprinting in a separate room, they have a small fan to help with sweaty fingers and the person helped me position my fingers on the machine. It worked perfectly!
I went to this place after a very bad experience with the one in San Francisco where I was basically told that my fingerprints were not good enough. But guess what when the person in charge knows their job, it’s working!”
“It's always been quick in a out but I only send out prepaid pre printed mailing labeled small packages they scan it tape the bag or box shut for me and put the label on hand me a receipt and instantly my package is being tracked. In and out even when they're is a huge line im surprised how fast they get the line down and I'm heading for the door.”
“Everyone was pleasant and helpful. I had to do my passport application. It wasn’t crowded, they took my picture, had to do it again because it was a little blurry. Whole thing took less than twenty minutes.”
“My passport expired and was lost in my move from HI to SF. And I'm lazy and need my hand held. I made an appointment online for all the things- passport, picture, etc. When I arrived there was a bunch of people waiting in line for shipping packages. Once I got to the front, the super kind lady brought me through the side door to take my picture. She took a few snaps, asked me which one was best? I told her they all look the same. She went over my paperwork, had me make a few changes, additions, photocopied all the things (extra charge) and with the swipe of my debit card for $184.55, I was on my way. My passport arrived two weeks later. . . before my birth certificate. It was the most painless process ever and worth every penny. Here's the breakdown of pricing- USPS Passport Fee- $35 Photo Service- $15 Money Order- $130 Money Order Fee- $2.55 Copy Machine- $2”
“Cute, convenient post office with excellent customer service!!!
Judy is ???????
I just registered a PO Box online, and Judy was very patient and kind in providing me all of the information such as what mailing addresses to use for mail vs UPS/Fedex as well as hours. She also provided me a form to do mail forwarding for my other PO Box.
There is no self-service kiosk here. That said, I actually do all of my quickship labels via their website anyway.”
“These ladies have literally gone above and beyond for me with my packages to the UK. I'm sending packages out of country to my partner for my eventual move and they have made sure to make it as easy as possible. I've even gotten tips to make sure my package safe. They've greeted me with a smile, a funny story every single time I go in. People can be pretty awful to the USPS workers, I've seen it in both locations in the sunset but they take it in stride. Cheers to you, ladies! Thanks for making it not miserable sending these boxes monthly ?”
“I applied for my passport here. The worker served me very nicely and friendly. She had enough knowledge and answered my questions professionally. She explained me all the information.
Thank you very much Melissa!
P.S. My passport arrived quickly.”
“Warning you will need to go through security on the south side (if you come from the north, they’ll make you walk around outside). It’s located in the basement. Another warning is that there is no signal (or Wi-Fi) bc it’s in the basement, so if you need a QR code, take a screenshot of it beforehand.Celipe (I may have gotten the name kind of wrong, but he’s an older gentleman), was very friendly and helpful. There was no wait either! I was in and out in minutes!”
“I appreciate the work of my local post office in montara California. Felix and Curtis are awesome, friendly and always helpful. They are and extension to the community.”
“It’s a great-looking post office, clearly meant for sending and receiving packages to and from Italy exclusively. In that spirit, it serves as a kind of Italian embassy — offering goodwill through the occasional spaghetti and meatball handout. It’s strewn with Godfather posters and, of course, accepts cannoli as payment.
When Silvio passed away, they flew the Italian flag at half-staff.”
“Generally a very good post office that takes care of lines quickly (mostly because we gays are always on the go and know what we want) and there is a lot of self-service supplies available as opposed to some city post offices where almost everything is locked up or depleted.
My only complaint is the lack of empathy for older clientele who struggle with computers. My client wanted to renew his PO Box and pay for another 6 months and the lady at the counter just kept repeating "ITS PAID TIL SEPTEMBER! GO TO THE WEBSITE!" Well, that's only 2 months away and the rate is $108/6 mo. Why can't we pay for his extension now? And I said probably three times that he gets frustrated using their website. He has renewed this way dozens of times including a few months ago. She could've made our lives a lot easier by processing a basic renewal.”
“I was worried about coming here from reading the reviews, but had a fine experience, the building itself is run-down, but the people at the counter were nice and the lines weren't long (for me, anyway).”
“I’ve had great luck at this spot. Excellent customer service etc. I regularly drop off packages here without a hitch. Gary is especially concerned with doing things correctly, an asset to the postal service.”
“Usually I have awful slow experiences at the post office but this one was surprisingly great! Darcy was so pleasant and friendly and the line was short and moved fast for my quick return drop off and stamp purchase. Thanks Darcy!”
“Cute lil post office with friendly staff. The man at the front desk was very nice and helpful. Bonus points: It's close to Starbucks and Fort Mason if you want to grab a coffee or walk around.”
“Like most post offices, they're understaffed, but if you go in the off times it's usually quick. Very conveniently located and the staff couldn't be nicer and more personable.”
“Saturday morning with little wait.
Quality, friendly, and efficient postal service. The man working the front counter will answer your questions and even make sure you have everything else needed.”
“I have been a customer here for at least 5 years. It is an excellent location, lots of street parking, very friendly staff and outstanding service. The lobby is always very clean and a very nice. I would not go anywhere else as they always take care of me.”
“I've definitely had bad experiences at post offices: long lines, rude/impatient staff, random fees etc. This time was a lot different. I was trying to intercept a package before it was returned to sender for insufficient address(my fault). Raymundo was able to identify that the package was moved to a facility nearby to be sent back and he made a call for me. He found someone who was able to connect me with my package and was overall super helpful. Shoutout to my guy for the excellent work.”
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“My favorite post office and honestly often the highlight of the work days where I stop in. The folks working here are so friendly and they keep the line moving fast. ❤️Brisbane USPS, you encompass all the things I love about Brisbane.”