Logix - Burbank Branch is a member-focused credit union that emphasizes customer satisfaction and financial strength. Customers appreciate the unique model where account holders become members and part-owners, allowing them to benefit from better rates, lower fees, and improved services. With a perfect record of positive earnings since 1937 and a 5-Star rating for financial strength from Bauer Financial, Logix has earned a reputation for reliability and trustworthiness. Many reviews highlight the helpfulness and professionalism of the staff. For instance, a member praised Michael Flores for his assistance with a lease buyout loan, emphasizing his patience and helpfulness throughout the process. Another customer expressed gratitude for Charles Hahn’s financial services, particularly for helping their parents with retirement planning in Spanish. The mortgage brokers at Logix are also commended for their expertise and dedication in securing the best mortgage deals, providing a transparent and stress-free experience. Customers often contrast their experiences at Logix with other financial institutions, noting that Logix stands out for its customer service and dedication to helping everyday people. Positive experiences with staff members, such as Dylana Brame, further reinforce Logix’s reputation as a supportive and trustworthy banking choice. Overall, Logix - Burbank Branch is recommended for anyone seeking reliable financial services and a strong sense of community.
What I don't like is the branch layout. Member services helped me in an open pod next to the lobby and door as I provided personal identifiable information. Not good.
September 2025
I have several experiences of taking different products and working with Tricia Mendoza. The branch staff are all very friendly and helpful, and I especially want to thank Tricia Mendoza. She is professional, knowledgeable, helpful, and a trustworthy banker.
January 2025
I have been a member of Logix for over 25 years. I have quite a few accounts with them, including my car loan and Mortgage. I have always received great service.
