Apple Burlingame offers a positive experience with knowledgeable and friendly staff. Customers appreciate staff members like Hoa, who helped a young customer choose her first iPhone with efficiency and clear information about the latest Apple products. Baran was helpful in explaining the features of the iPhone 16 models and assisted a customer in making a decision. Tyrone provided valuable insights on products and current deals, making for a wonderful experience. The store staff generally create a welcoming environment, making the process of trade-ins and purchases smooth, with one customer noting that the trade-in process was painless and well-handled. However, there was an isolated negative experience involving poor communication and service from a staff member who checked a customer in, leading to confusion and frustration. Parking at the location can be challenging, but overall, the store is known for its knowledgeable, helpful employees who strive to offer a good experience for customers seeking Apple products and services.
Great experience knowledgeable apple employee. I’m glad I came here I went to Hillsdale location and was given bad information regarding changing my iwatch battery. Thanks!
November 2025
So small nothing special at least they know what they are selling..
October 2025
Very helpful people and they will go out of their way to get you what you need and what you want
