Patelco Credit Union is a full-service, not-for-profit credit union serving communities across Northern California. With 37 branches and over 400,000 members, Patelco is one of the largest credit unions in the nation, managing more than $8 billion in assets. Patelco offers a range of convenient financial services and products, including checking and savings accounts, auto loans, and more. Customers praise the credit union's personalized, attentive service, which sets it apart from big banks. Patelco's employees, such as Jacob Morales and Kathy, are consistently described as helpful, patient, and genuinely caring about their customers' needs. One customer who had been scammed and hacked expressed feeling safe and protected with Patelco's support, with their lost money returned within a week. Another customer appreciated the "small town feel" of the branches and the individualized assistance, in contrast to larger banks. Overall, Patelco Credit Union is known for its competitive rates, low fees, and community-focused approach, making it a trusted financial institution for its members.
Always received prompt, friendly, and helpful service. What more can you ask for?
January 2024
Jacob Morales is the absolute best! He went above and beyond when helping my family and I get setup today. We were so over banking with our previous bank and their lack of customer service. We're so glad we made the switch and even more excited to be working with Jacob who genuinely cares for his customers. Thank you again... read full comment
January 2024
I walked in after struggling to set up my account for a couple of hours last night and Jacob Morales was an extremely great help and I just want to say. He's pretty awesome, thanks, patelco.
